Deskside Technician I

Smartsearchonline; Northern, Los Angeles (KY, CA); Hybrid; USD 39,000 - 41,000; Part time

Job summary

Stefanini Group is seeking a Deskside Technician I in Los Angeles to support the IT Service department, handling user support, laptop imaging, and equipment setup for office operations.

The role emphasizes customer service, hands-on hardware/software troubleshooting, asset tracking, and on-site support for events, with a contract duration of 8 weeks and a single shift.

Qualifications

• Bachelor's degree preferred in a related field.
• 2 years experience in an equivalent role.
• Experience diagnosing Windows 10, Office Suite, IE, VPN/network issues.
• Strong customer service and organizational abilities.

Responsibilities

• Provide user support for laptops, desktops, and mobile devices.
• Configure and image laptops for staff and manage asset inventory.
• Assist in maintaining printers and office equipment with vendors.
• Support on-site IT needs for events and meetings.
• Document procedures and contribute to knowledge base.

Skills

Customer service

Organizational skills

Multi-tasking

Problem solving

Proactive

Physical ability

Education

Bachelor's degree preferred

Tools

Windows 10

Office Suite

Internet Explorer

VPN/Network connectivity

PC hardware

Server administration

Job description

Job Details

Deskside Technician I

Deskside Technician I Los Angeles,CA Posted:9/24/2026

Job Description

Job ID#: 64998

Job Category: Deskside Technician I

Position Type: Contract

Duration: 8 weeks

Shift: 1

Remaining Positions: 1

Details: Stefanini Groupis looking forDeskside Technician Ifor a globally recognized company!

The Los Angeles IT Service Specialist position"s main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and IT priorities. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

• Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
• Aid in the maintenance of local technology in order to increase reliability, security, interoperability, and efficiency of customer work while reducing costs.
• Understand and effectively discuss services and software provided by IT Service
• Capture feedback and evaluate impact of IT Service offerings
• Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
• Support a variety of operating systems and vital applications
• Assist with hardware and software asset tracking and inventory management
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
• Assist with on-site technical support at special events, including staff meetings and customer meetings, etc.
• Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
• Maintain configurations of all notebook and desktop computer systems according to established requirements
• Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
• Repair video conference and telecommunications systems as needed
• Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
• Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability
• Achieve annual goals and objectives, developed in agreement with IT Service organization and local management
• Assist with general office projects as needed

IT Specialists are:

• Great teammates. They help team members achieve more when they"re around. They are not afraid to pitch in to get a job done and are proactive in helping their colleagues.
• Professional. They can deal with all levels of an organization and provide an extremely professional impression of themselves and the company.
• Organized. They thrive in a highly organized environment where they can build and improve processes
• Service focused. Impressing both our internal and external clients is a priority. Our office IT group flourishes with first rate customer service and good communication skills.
• Hands on. They enjoy picking up tools to make and fix things. Whether it"s digging in to fix a computer or helping to rearrange the office, they are driven to do what is needed.

Your qualifications

• Bachelor"s degree preferred
• 2 years experience in an equivalent role
• Experience assessing issues with Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
• Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area
• Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Solid understanding of MS Office products, including Outlook, PowerPoint, Word and Excel
• Excellent customer service skills
• Strong organizational skills
• Ability to multi-task and handle tasks with varying priorities
• Good judgment and problem-solving skills
• Proactive with a commitment to customer satisfaction
• Ability to lift and carry objects, such as equipment and furniture; basic tool use

#LI-AH1 #LI-ONSITE

Pay Range:

$ 28.00 - $ 30.00