Deskside Technician II

Stefanini North America and APAC; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Stefanini North America and APAC is seeking an on-site IT asset technician responsible for imaging PCs and preparing equipment for deployment, while maintaining data transfer and routine troubleshooting. The role emphasizes collaboration with deployment teams and adherence to schedules.

You will perform asset inventory audits, troubleshoot PC assets, and handle disposal of old equipment. Ideal candidates have a high school diploma, 2+ years of related experience, and familiarity with IT

Qualifications

• High school diploma or equivalent required.
• Typically requires a minimum of 2 years of related experience.
• Experience with IT tracking and barcode scanners.
• Experience with ticketing software, ServiceNow a plus.
• Experience imaging and configuring PCs.
• Basic computer troubleshooting skills.
• Excellent customer service skills.
• Strong background in Windows Operating Systems
• Basic MS Office knowledge.
• A valid driver's license and proof of auto insurance.
• Ability to manage time effectively.
• Ability to effectively communicate technical information to a non-technical audience.
• Ability to walk, bend, and lift equipment up to 50 pounds, and engage in labor related duties of connecting computer equipment.
• Attendance and schedule adherence are requirements of this position.

Responsibilities

• Onsite audits of existing IT asset inventory.
• Collecting IT inventory data, comparing against information on file, take action to chase and solve discrepancies.
• End-user orientation and troubleshooting of PC assets.
• Preventive checks on end-user hardware (computers, monitors etc).
• Administrative tasks .
• Disposal of old equipment.

Skills

Customer service

Communication

Time management

Troubleshooting

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Details

Position is responsible for imaging PCs and preparing equipment (PCs, peripherals, monitors, and/or telephones) for deployment, within a reasonable amount of time, transfer user's data and resolve routine troubleshooting problems, and maintains close communication with other positions involved in the deployment cycle (Project Coordinators, Schedulers, Deskside Technicians, etc.).

Position is responsible for imaging PCs and preparing equipment (PCs, peripherals, monitors, and/or telephones) for deployment, within a reasonable amount of time, transfer user's data and resolve routine troubleshooting problems, and maintains close communication with other positions involved in the deployment cycle (Project Coordinators, Schedulers, Deskside Technicians, etc.).

Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position.

• Onsite audits of existing IT asset inventory,
• Collecting IT inventory data, comparing against information on file, take action to chase and solve discrepancies.
• End-user orientation and troubleshooting of PC assets.
• Preventive checks on end-user hardware (computers, monitors etc).
• Administrative tasks .
• Disposal of old equipment.

Job Requirements

Details

High school diploma or equivalent required. Typically requires a minimum of 2 years of related experience.

• Experience with IT tracking and barcode scanners.
• Experience with ticketing software, ServiceNow a plus.
• Experience imaging and configuring PCs.
• Basic computer troubleshooting skills.
• Excellent customer service skills.
• Strong background in Windows Operating Systems
• Basic MS Office knowledge.
• A valid driver\"s license and proof of auto insurance.
• Ability to manage time effectively.
• Ability to effectively communicate technical information to a non-technical audience.
• Ability to walk, bend, and lift equipment up to 50 pounds, and engage in labor related duties of connecting computer equipment.
• Attendance and schedule adherence are requirements of this position.