Deskside Technician II

Stefanini North America and APAC; Overland Park (KS); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC is seeking an IT Deskside/Desktop Support specialist in Overland Park, KS to assist a large corporate environment with Windows 10/11, Mac OS, and end-user devices.

You\'ll perform imaging, deployment, troubleshooting, and executive support as needed; participate in after-hours support and asset management. The role offers comprehensive benefits and opportunities to work with global teams.

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate environment.
• Proven ability to troubleshoot hardware, software, and network issues.
• Strong communication skills and professionalism.

Responsibilities

• Troubleshoot and resolve hardware and software issues for Windows devices.
• Image and reimage PCs using SCCM/Intune.
• Maintain system configurations and documentation.
• Provide on-site deskside IT support at client locations as needed.

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers and PC hardware

Education

High School Diploma

Tools

SCCM/Intune

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment


• Desktop/laptop tech support (Mac and PC)


• Windows 7/10 operating systems


• Support mobile devices, printers, scanners, wireless, VPN, etc.


• IMAC Support - IT equipment Install/Move/Add/Change


• Maintain repairs, spare parts, and components


• Research and troubleshoot problems


• Maintain system configurations and documentation


• Track and resolve customer incidents and requests through the client's ticketing tool


• Troubleshoot and resolve hardware and software issues for Windows devices


• Backup, restoration, and migration of user data


• Smart Hands support with networking, server, and telecommunications technologies


• Printer and peripheral device support


• Inventory management of IT assets including asset auditing


• Ability to research and follow appropriate KB articles


• Ability to work on-call and other after-hours support needs


• May provide Executive support


• Various other tasks associated with deskside services


• May need to be available to provide support at other client locations as needed


• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware


• Able to uphold a positive attitude at all times, even under stressful conditions


• Experience supporting remote facilities and users


• Excellent verbal and written communication skills


• High level of professionalism and strong personal interaction skills


• Ability to perform in-depth research and troubleshooting for complex technical issues


• Ability to prioritize and complete all work tasks with minimal supervision


• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds


• Ability and willingness to learn new technologies


• High School Diploma (required)


• Deskside / Desktop / End User Computer experience, ideally in a corporate environment


• Proven ability to handle challenging, rapid-response user support


• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification


• Microsoft Certified Professional (MCP)


• ITIL Foundations


• Lean Six Sigma

Job Requirements

Perform PC imaging and reimaging using SCCM/Intune

• Installed and configure Windows 10/11, device drivers, corporate applications, security software, and system updates.


• deploy computers for end users


• Set up laptops/desktops, docking stations, monitors, keyboards, mice, and other peripherals.


• Migrated user profiles, documents, settings, and applications when replacing or upgrading computers.


• Diagnosed and resolved desktop and laptop hardware, software, operating system, and peripheral issues.


• Prepared computers for deployment by performing quality assurance checks and validating hardware and software functionality.


• Supported Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.


• Followed corporate IT security procedures and standards when configuring and deploying equipment.


• Escalated complex hardware, software, network, and account issues to appropriate support teams.


• Maintained organized PC build areas, inventory locations, and equipment staging areas.

What You’ll Get

• Work with brilliant minds, often within a global capacity;


• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;


• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

• Brazilian and privately owned company;


• Agility, flexibility, and innovation are in our DNA;


• Flat organizational structure which enables faster communication and decision making;