Deskside Technician I

Stefanini North America and APAC; Seadrift (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC is seeking an on-site IT Support professional to provide hardware/software support to client sites, diagnose and repair end-user system issues, and ensure reliable network connectivity. The role emphasizes Windows environments, hardware maintenance on Lenovo PCs, and strong customer service across a corporate setting.

Candidates should have 3+ years of desk-side experience, proficiency with Active Directory, SCCM, VPN, and Microsoft Office suites, plus

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web App (OWA) and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality Customer Service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the Network.

Skills

Windows support

Active Directory

Office 2016

Lync

Outlook

Wireless

VPN

Printer support

SCCM

RDP

Symantec Endpoint

Customer service

Lenovo hardware

Tools

Active Directory

SCCM

RDP

VPN

Symantec Endpoint

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you"ll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we"re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Job Requirements

Details

Position performing client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position.

• Providing hardware/software support services to on-site clients, including break/fix.
• Implementing virus detection and eradication procedures.
• Diagnosing end-user system failures and implementing repair solutions.
• Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services for hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.

Setup and troubleshooting audio/video equipment such as projectors and video conference equipment