Deskside Technician I

Stefanini; Owensboro (KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical/dental/vision insurance

Professional development trainings

Job summary

Stefanini, Inc in Owensboro, KY is seeking a Deskside Technician I to provide on-site hardware and software support focused on break/fix, virus protection, and end-user repair solutions. You’ll diagnose and repair Windows desktops, printers, and network connections, leveraging expertise in Active Directory, SCCM, VPN, and VPN-related tools.

Responsibilities include proactive quick fixes, incident resolution, and customer service excellence while maintaining security standards and device

Qualifications

• Experience in Windows desktop support with Windows 7/10.
• Proficiency with Active Directory and Office products.
• Familiarity with VPN, SCCM and printer hardware.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the Network.

Skills

Windows 7/10 support

Active Directory

Microsoft Office 2007/2016

VPN

Wireless networking

Printer hardware support

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Customer service

Tools

Lenovo PCs hardware

AD tooling

SCCM

Job description

Job Details

Deskside Technician I

Deskside Technician I Owensboro,KY Posted:7/27/2026 Job Description Job ID#: 64448

Job Category: Deskside Technician I

Position Type: Full Time

Remaining Positions: 3

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network

Job Requirements Details: What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

#LI-LG1 #LI-ONSITE

Pay Range: Based on Experience