Deskside Technician II

Stefanini, Inc; New York (NY); On-site; USD 41,328 - 42,705; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental and vision insurance

Job summary

Stefanini, Inc is seeking a Deskside Technician II in New York, NY. This full-time role entails troubleshooting hardware issues, managing ServiceNow queues, and performing preventative maintenance on end-user devices. Strong communication skills and a customer-oriented attitude are essential.

The position offers a comprehensive benefits package, including 401(k), paid time off, and tuition reimbursement. Candidates must have 3 years of corporate deskside support experience with proficiency in Windows and macOS.

Qualifications

• Strong emphasis on supporting Windows and macOS.
• Experience troubleshooting and replacing hardware on PCs and Mac laptops.
• Ability to manage equipment inventory and lifecycle.

Responsibilities

• Troubleshoot and repair hardware issues.
• Perform urgent break/fix replacements.
• Conduct comprehensive site hardware asset inventory.

Skills

Knowledge of multiple manufacturers and operating systems

Excellent troubleshooting capability

Ability to work in a team environment

Excellent verbal and written communication skills

Customer-oriented attitude

Education

3 years minimum experience in corporate deskside support

Tools

ServiceNow

Active Directory

Job description

Job Details

Deskside Technician II

Location: New York, NY

Job ID: 64202

Job Category: Deskside Technician II

Position Type: Full Time

Duration: Full Time

Remaining Positions: 1

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Troubleshoot and repair hardware issues.
• Perform urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions.
• Perform preventative maintenance (e.g., lifecycle).
• Troubleshoot hardware issues on end user devices.
• Proper utilization of ServiceNow.
• ServiceNow queue management and ticket follow‑up.
• Escalate tickets that cannot be resolved to the appropriate desktop support or third‑party vendor.
• Provide critical project support involving hardware and/or high‑touch user experience.
• Perform comprehensive site hardware asset inventory.
• Maintain consumable device inventory count.
• Conduct spare part and loaner pool management.
• Support IMACR/D requests.
• Engage OEM for warranty repairs and follow up on status.
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, data center, and other activities as requested.
• Work on child tickets as assigned by Level 2/3 client‑provided technical staff.

What you need to succeed

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information to technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments without supervision.
• Ability to search internally/externally for support information.
• Customer‑oriented attitude.
• Ability to travel locally and in‑state to support other sites, if applicable.
• Valid driver’s license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending, and lifting equipment sometimes up to 50 pounds and engaging in labor‑related duties of connecting computer equipment.
• Knows and applies fundamental concepts, practices, and procedures of particular field of specialization.

Job Requirements Details

3 years minimum experience with:

• Corporate deskside support with a strong emphasis on supporting Windows and macOS and corresponding applications.
• Troubleshooting and replacing hardware on PCs and Mac laptops and desktops.
• Active Directory.
• Deploying IT equipment (Windows, macOS).
• Imaging and staging PCs.
• Managing equipment inventory and lifecycle.
• Migrating end‑user data.
• Moving in‑scope IT equipment.
• Collecting and coordinating disposal of in‑scope IT equipment.
• Facilitating third‑party vendor on‑site presence for onsite lifecycle management.

What you’ll get

• Work with brilliant minds, often within a global capacity.
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings.

Why we’re different

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.

Pay Range: $30.00 – $31.00 per hour

Job Intent Codes: #LI-ONSITE #LI-KG1