Deskside Technician

SAIC; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is hiring Deskside Technicians to support the Department of Health and Human Services in Washington, D.C. The role involves providing high-level IT support, managing technical issues, and ensuring effective communication with internal customers. Candidates should have strong problem-solving skills and relevant experience, with a target salary range between $40,001 and $80,000 based on qualifications.

Qualifications

• Advanced knowledge of network printing environments.
• A+, Net+ certifications preferred.
• HDI Certification(s) are a plus.

Responsibilities

• Provide ongoing support to Executives and employees, including White Glove Deskside Support.
• Resolve, track, and manage escalated technical issues via ServiceNow.
• Manage IT asset inventories and ensure timely deliverables.

Skills

Communication

Problem Solving

Teamwork

Education

High school diploma with 9+ years

Bachelor's with 5+ years

Master's with 3+ years

Tools

Microsoft Exchange

Windows OS

MaaS360

Job description

Join to apply for the Deskside Technician role at SAIC

5 days ago Be among the first 25 applicants

Join to apply for the Deskside Technician role at SAIC

Minimum Clearance Required: None

Job ID 2505759

Location: WASHINGTON, DC, US

Date Posted: 2025-05-15

Category: Wage Determination (SCA)

Subcategory: Service Contract Act

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10% of the Time

Clearance Level: Must Be Able to Obtain Public Trust

Remote Work: No

Description

SAIC is hiring three Deskside Support Technicians to support the Department of Health and Human Services. Two technicians will be based in Washington, D.C.

Job Details

• Provide ongoing support to Executives and employees, including White Glove Deskside Support, IT Asset Management (ITAM), Network Printer, and MDM Support.
• Be a key member of the IMAC Team, resolving, tracking, and managing escalated technical issues via ServiceNow, and contributing to documentation and process improvements.

Responsibilities

• Support MaaS360 Mobile Device Management.
• Implement and administer Active Directory accounts.
• Use and administer Microsoft Exchange/Office365.
• Plan and roll out Microsoft Windows 10 in an enterprise environment.
• Install, connect, and maintain hardware including PCs, laptops, tablets, printers, and telephones.
• Install and maintain software, including Windows OS, Microsoft Office, Antivirus, and Malware protection.
• Conduct user training as needed.
• Respond to hardware and IT operations failures.
• Assist in creating and maintaining Standard Operating Procedures.
• Perform routine system administration and health checks.
• Manage IT asset inventories and update control systems.
• Ensure timely and high-quality deliverables to internal customers.
• Perform off-hours maintenance and deployments, and provide 24/7 support if necessary.
• Escalate and resolve problems efficiently, perform root-cause analysis, and create documentation and KB articles.
• Build, lead, and mentor a global team of IT and Desk Side specialists.
• Provide occasional off-hours on-site support for maintenance and SLA fulfillment.

Qualifications

Desired Skills and Experience

• Advanced knowledge of network printing environments.
• A+, Net+ certifications preferred.
• HDI Certification(s).

Required Skills and Experience

• High school diploma with 9+ years, Bachelor's with 5+ years, or Master's with 3+ years of relevant experience.
• Strong knowledge of networked environments, Windows OS (7/8/10), and hardware.
• Excellent communication, dependability, problem-solving, and teamwork skills.
• US Citizenship and ability to obtain a Public Trust clearance.

Target salary range: $40,001 - $80,000, based on experience and other factors.