DHA - Deskside Technician- Tier 2

Ledgent Technology; Falls Church (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a skilled technical support professional to provide on-site assistance in Falls Church, VA. The role involves daily client interactions, troubleshooting hardware/software issues, and ensuring effective communication with clients. Candidates should possess a Bachelor's Degree with relevant experience or a High School Diploma with extensive IT experience, along with an active DOD Public Trust clearance.

Qualifications

• 4 years technical support experience with a Bachelor's Degree or 8 years with a High School Diploma.
• Active DOD Public Trust clearance required.
• Proficiency in MS Office and basic network support.

Responsibilities

• Daily client interface and troubleshooting hardware/software issues.
• Providing support for desktop and laptop users.
• Ensuring backup and data restoration during upgrades.

Skills

Analytical skills

Communication

Problem-solving

Customer service

Education

Bachelor's Degree

High School Diploma

Tools

MS Office

MS Project

Active Directory

Job description

Direct message the job poster from Ledgent Technology

Location: Falls Church, VA - 7700 Arlington Blvd, Falls Church, VA 22042

Shift: Mon-Fri onsite

Clearance: T3 Public Trust or higher

Cert: Active Security+ CE

Degree/Experience: 4 years IT w/ Bachelor; 8 years IT w/ HS diploma

Clearance: Active DOD Public Trust

Status: Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

1. Daily client interface.
2. Representing IntelliDyne and its interests in all client engagements.
3. Addressing and correcting any hardware, software or connection issue.
4. Supporting Desktop and Laptop users and solving problems with Microsoft, Adobe, Roxio, and other deployed software.
5. Resolving problems through customer education, training, and direct assistance.
6. Ensuring backup, recovery, and data restoration from workstations during upgrades or system issues.
7. Responding to and correcting formatting for printing and peripheral issues.
8. Providing phone and in-person support for systems including email, LAN/WAN, user accounts, active directory, desktop images, and applications.
9. Serving as the initial contact for troubleshooting hardware/software, passwords, and printer problems.

Qualifications:

1. Bachelor's Degree with 4 years of technical support experience or HS diploma with 8 years of experience.
2. Minimum 4 years enterprise experience in a government or commercial environment.
3. Active DOD Public Trust or higher clearance.
4. Proficiency with MS Office and MS Project.
5. Knowledge of workstation imaging and administration.
6. Basic network support, including account management in Active Directory.
7. Strong analytical, communication, presentation, and problem-solving skills.
8. Ability to operate independently and establish solid relationships with clients and team members.

Preferred:

• ITIL Foundations v4 certification.
• Knowledge of Remedy or similar trouble ticket systems.