Technical Analyst - Onsite

Genesis10; Milwaukee (WI); On-site; USD 69,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Job summary

Genesis10 is seeking a Technical Analyst for a 12+ month contract with a Major Financial Services Company in Milwaukee, WI. The role focuses on supporting Field Network and Operations teams, improving processes, and delivering reporting and dashboards.

Ideal candidates are detail-oriented, analytical, and collaborative, with strong Microsoft 365 skills including Excel, PowerPoint, Teams, and SharePoint, plus experience documenting processes and tracking KPIs.

Qualifications

• Analytical mindset and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational and detail-oriented approach.

Responsibilities

• Evaluate and optimize workflows across Field Network and Operations teams.
• Identify inefficiencies and recommend improvements for consistency and efficiency.
• Support implementation of new processes and documentation workflows.

Skills

Analytical thinking

Strong communication

Organizational skills

Detail-oriented

Tools

Microsoft 365

Excel

PowerPoint

SharePoint

Teams

Job description

Genesis10 is currently seeking a Technical Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a 12+ month contract opportunity. Compensation: $50.00 - $53.00 per hour, W2, based on qualifications

Position Overview:

We are seeking a detail-oriented and analytical Technical Analyst to support our client's Field Network and Operations teams. This role is focused on improving operational processes, managing documentation, tracking project and field activity progress, developing reporting and metrics, and supporting cross-functional initiatives. The successful candidate will have strong organizational and analytical skills, a passion for continuous improvement, and the ability to work effectively across multiple teams and stakeholders.

Key Responsibilities:

• Evaluate and analyze existing workflows, processes, and operational activities across the Field Network and Operations teams
• Identify process inefficiencies and provide recommendations to improve consistency, effectiveness, and operational efficiency
• Support the implementation of new processes, procedures, and workflows designed to enhance team productivity
• Create, maintain, and improve process documentation, standard operating procedures, knowledge articles, and operational guides
• Track project deliverables, milestones, and field activity progress to ensure visibility and timely completion
• Develop reports, dashboards, metrics, and key performance indicators (KPIs) to support operational decision-making and measure effectiveness
• Assist with data collection, analysis, and reporting to identify trends, risks, and opportunities for improvement
• Partner with Field Network, Operations, and other cross-functional teams to facilitate communication, coordination, and alignment
• Support ongoing operational initiatives by providing analysis, documentation, project tracking, and status reporting
• Act as a liaison between technical and business stakeholders to help ensure smooth execution of projects and operational activities

Primary Requirements:

• Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or in a similar analytical role
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication skills
• Experience creating and maintaining professional documentation, process flows, and reports
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality work
• Ability to collaborate effectively with cross-functional teams and stakeholders

Desired Skills:

• Experience supporting telecommunications, network operations, infrastructure projects, or technical operations teams
• Familiarity with project management and ticketing platforms such as ServiceNow or similar systems
• Knowledge of process improvement methodologies and operational excellence practices
• Experience developing operational dashboards, metrics, and reporting

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10