Deskside Support Technician

Veriipro; Newport Beach (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Veriipro is looking for a highly motivated Deskside Support Technician to provide essential end-user support in Newport Beach, CA. The ideal candidate will possess a strong technical background and excellent interpersonal skills, thriving in dynamic settings and ensuring high-quality service.

Key responsibilities include diagnosing technical issues and delivering exemplary customer support. Candidates should have 1+ years of IT support experience, strong organizational skills, and a collaborative team mentality.

Qualifications

• Strong technical background is required.
• Excellent communication and customer-facing skills are essential.
• Ability to diagnose and troubleshoot technical issues efficiently is necessary.

Responsibilities

• Provide end-user support in a fast-paced IT environment.
• Deliver professional and courteous service to customers.

Skills

Helpdesk and End-User Support

Desktop Support

Strong Organizational Skills

Excellent Interpersonal and Customer Service Skills

Collaborative Team Mentality

Strong Annotation and Documentation Skills

Effective Problem-Solving Abilities

Education

1+ years of experience in an IT support environment

IT Certifications (e.g., CompTIA A+, Microsoft Certified, etc.)

Tools

ServiceNow or similar service management tools

Job description

We are seeking a highly motivated and customer-focused Deskside Support Technician to provide end-user support in a fast-paced IT environment. The ideal candidate will have a strong technical background, excellent interpersonal skills, and the ability to thrive in dynamic settings.

Required Skills

• Helpdesk and End-User Support
• Desktop Support
• Strong Organizational Skills
• Excellent Interpersonal and Customer Service Skills
• Collaborative Team Mentality
• Strong Annotation and Documentation Skills
• Effective Problem-Solving Abilities

Job Requirements

• 1+ years of experience in an IT support environment
• Excellent communication and customer-facing skills
• Ability to diagnose and troubleshoot technical issues efficiently
• Professional and courteous demeanor

Desired Skills & Experience

• Experience with ServiceNow (or similar service management tools)
• IT Certifications (e.g., CompTIA A+, Microsoft Certified, etc.) are a plus
• Completion of relevant training courses or boot camps is a plus