Deskside Support/Field Service Tech

Cognizant; Atlanta (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

Cognizant is seeking a Deskside Support Tech for a full-time opportunity in Atlanta, GA. Qualified candidates must have valid US work authorization. Cognizant will not offer visa sponsorship now or anytime in the future.

Responsibilities include providing onsite and remote support to traders, troubleshooting trading applications and market data platforms, and coordinating with IT teams to resolve incidents while following ITIL processes.

Qualifications

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Skills

Windows/Mac support

Communication

Problem-solving

Stakeholder management

Tools

ServiceNow

Remedy

Active Directory

Citrix

Microsoft 365

Networking basics

Job description

Cognizant is seeking Deskside Support Tech for a full-time opportunity in Atlanta, GA. Qualified candidates must have valid US work authorization. Cognizant will not offer visa sponsorship now or anytime in the future.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Qualifications

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

The salary range for this role is between $70,000 and $80000 depending on skills and qualifications of the candidate. Applications will be accepted till 8/19/2026.