Deskside Support/Field Service Tech

Cognizant; Chicago (IL); On-site; USD 64,000 - 73,000; Full time

Job summary

Cognizant is seeking a Deskside Support Tech for a full-time opportunity in Chicago, IL. Qualified candidates must have valid US work authorization.

The role focuses on hands-on desktop and front-office support for traders, with both onsite and remote assistance in a high-pressure trading environment. Responsibilities include ensuring high availability of trading applications and data platforms, incident management through ITSM tools and collaboration with IT teams for rapid issue resolution.

Qualifications

• Strong communication, stakeholder management and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience in Investment Banking, Capital Markets, Asset Management or Brokerage environments.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Skills

Communication

Stakeholder management

Problem solving

Trader Support experience

Tools

ServiceNow

Remedy

Active Directory

Citrix

Microsoft 365

Job description

Cognizant is seeking a Deskside Support Tech for a full-time opportunity in Chicago, IL. Qualified candidates must have valid US work authorization. Cognizant will not offer visa sponsorship now or anytime in the future.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.


• Support trading and market data platforms.


• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.


• Provide onsite and remote support to traders in a fast-paced high-pressure environment.


• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.


• Coordinate with application network infrastructure and vendor teams for issue resolution.


• Perform software installations upgrades user access management and hardware deployments.


• Maintain documentation and follow ITIL-based support processes.

Qualifications

• Strong Windows/Mac devices support and troubleshooting skills.


• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).


• Familiarity with ITSM tools (ServiceNow Remedy etc.).


• Strong communication stakeholder management and problem-solving skills.


• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.


• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

The salary range for this role is between $64000 and $73000 depending on skills and qualifications of the candidate. Applications will be accepted till 8/19/2026.