Hands & Feet Support Engineer

Cognizant; Merrick (NY); On-site; USD 79,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays + PTO

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant is seeking a Hands & Feet Support Engineer to deliver deskside IT support for corporate office infrastructure and end-user environments in Merrick, NY. You will install and configure desktops, laptops, printers, and peripherals; support meeting rooms and video conferencing; assist with moves, asset deployment, and inventory; and log incidents in ServiceNow.

The role requires 2-5 years in IT End User Computing, knowledge of Windows, Microsoft 365, and basic networking; visa sponsorship

Qualifications

• 2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.
• Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and peripherals.
• Basic understanding of networking concepts: LAN, Wi-Fi, TCP/IP, VPN.
• Experience supporting audio/video conferencing systems and meeting room tech.

Responsibilities

• Provide deskside support for hardware, peripherals, and connectivity issues.
• Install, configure, relocate, and decommission desktops, laptops, monitors, printers, and other end-user devices.
• Support meeting rooms, video conferencing systems, and collaboration tools before and during meetings.
• Assist with office moves, workstation setup, and asset deployment activities.
• Troubleshoot basic network connectivity issues and coordinate with remote teams for incident resolution.
• Maintain inventory records, asset tracking, and equipment storage areas.

Skills

Windows OS

Microsoft 365

End-user support

Video conferencing

Customer service

Network basics

Asset management

Tools

ServiceNow

Remedy

Jira

Job description

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The Hands & Feet Support Engineer

is responsible for providing on-site IT support for corporate office infrastructure and end-user environments. The role serves as the physical extension of remote support teams, assisting with hardware deployment, workstation support, conference room technology, network connectivity, and office IT operations to ensure seamless day-to-day business activities.

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Provide deskside support for employees on hardware, peripheral, and connectivity issues.
• Install, configure, relocate, and decommission desktops, laptops, monitors, printers, and other end-user devices.
• Support meeting rooms, video conferencing systems, and collaboration tools before and during business meetings.
• Assist with office moves, workstation setup, and asset deployment activities.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, docking stations, and IP phones.
• Coordinate with remote infrastructure, network, and application support teams for incident resolution.
• Perform physical checks and troubleshooting of IT equipment in office communication rooms and network closets.
• Support hardware replacements, warranty repairs, and vendor coordination.
• Maintain inventory records, asset tracking, and equipment storage areas.
• Execute IT-related requests, incidents, and changes in accordance with established SLAs and processes.
• Provide regular updates and maintain accurate ticket documentation in ServiceNow or equivalent ITSM tools.
• Assist in onboarding and offboarding activities, including equipment provisioning and collection.

What you'll need to succeed:

• 2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.
• Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.
• Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
• Basic understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and VPN.
• Experience supporting audio/video conferencing systems and meeting room technologies.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
• Strong customer service, communication, and coordination skills.

Preferred Qualifications

• Certifications such as Microsoft, CompTIA A+, ITIL, or equivalent.
• Experience supporting corporate office environments with 100+ users.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Annual compensation between $79,000-$92,500 is being offered for the role. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.