Information Technology Support Analyst

ITC Infotech; State College (Centre County); On-site; USD 50,000 - 70,000; Full time

Job summary

ITC Infotech in State College is seeking a Bilingual Deskside Support Analyst to provide onsite IT support for end users. Responsibilities include troubleshooting hardware and software issues in Windows environments and providing support for printers and peripherals. Candidates should have over 3 years of Deskside/End-User Support experience and hands-on hardware support experience. The position requires fluency in English and emphasizes onsite presence, with five days a week in the office.

Qualifications

• 3+ years of Deskside/End-User Support experience required.
• Hands-on hardware support experience necessary.
• Experience with ticketing systems such as ServiceNow.

Responsibilities

• Provide onsite deskside support to end users (L1/L2 level).
• Troubleshoot and resolve hardware and software issues on Windows laptops/desktops.
• Support printers, scanners, docking stations, and other peripherals.
• Perform IMAC activities (Install, Move, Add, Change).
• Manage incidents and service requests via ticketing system.
• Set up and deploy new laptops and workstations.
• Provide VIP support when required.

Skills

Deskside / End-User Support experience

Hands‑on hardware support experience

Fluency with English

Tools

ServiceNow

Job description

ITC Infotech is looking for Bilingual Deskside Support Analyst to join our team in United States.

Working Mode: Onsite - You'll be there in office for 5 days a week.

About Us

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Role Summary

We are seeking a Deskside Support Analyst to provide hands‑on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day‑to‑day IT operations.

Key Responsibilities

• Provide onsite deskside support to end users (L1/L2 level)
• Troubleshoot and resolve hardware and software issues on Windows laptops/desktops
• Support printers, scanners, docking stations, and other peripherals
• Perform IMAC activities (Install, Move, Add, Change)
• Manage incidents and service requests via ticketing systemAssist with user account support (password resets, access issues)
• Set up and deploy new laptops and workstations
• Provide VIP support when required

Must-Have Requirements

• 3+ years of Deskside / End-User Support experience
• Hands‑on hardware support experience
• Experience with ticketing systems (ServiceNow or similar)

Language Required

• Fluency with English

Equal Opportunity Employer Statement

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.