Deskside IT Support Specialist II – On-Site & Apple Pro

Dunhill Professional Search & Government Solutions; Ames (IA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Job summary

A professional recruitment firm is seeking a Computer Support Specialist II to provide deskside support for the DOE CBOSS program in Ames, IA. The role involves troubleshooting, maintaining, and deploying computing devices and software across on-site locations. The ideal candidate will have over 5 years of experience in technical support, strong customer service skills, and the ability to adapt to new technologies. Benefits include 401(k), medical and vision insurance, providing a competitive foundation for long-term career development.

Qualifications

• 5+ years of experience in deskside support and IT services.
• Hands-on experience with hardware/software troubleshooting and deployment.
• Strong understanding of operating systems such as Windows and macOS.

Responsibilities

• Provide Tier II deskside support for IT assets and peripherals.
• Perform routine maintenance on devices and software to minimize downtime.
• Prepare obsolete computers for excess, ensuring secure data removal.

Skills

Technical troubleshooting

Customer service

Computer Support

Apple device support

Education

Bachelor's degree or technical/trade school training preferred

Tools

CompTIA A+

ITIL v4 Foundations

Microsoft 365

Job description

A professional recruitment firm is seeking a Computer Support Specialist II to provide deskside support for the DOE CBOSS program in Ames, IA. The role involves troubleshooting, maintaining, and deploying computing devices and software across on-site locations. The ideal candidate will have over 5 years of experience in technical support, strong customer service skills, and the ability to adapt to new technologies. Benefits include 401(k), medical and vision insurance, providing a competitive foundation for long-term career development.