Deskside Engineer - DE

Cognizant; Wilmington (DE); On-site; USD 75,000 - 105,000; Full time

Job summary

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

You will troubleshoot issues across trading apps, market data feeds, desktops, and multi-monitor setups, while coordinating with application, network, and vendor teams to resolve incidents in a fast-paced environment. Remote and onsite support is required.

Qualifications

• 4–8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking, Capital Markets, Asset Management or Brokerage environments.
• Familiarity with ITIL-based support processes and strong communication skills.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.

Skills

Strong communication

Stakeholder management

Problem-solving

Tools

ServiceNow

Remedy

Bloomberg Terminal

Refinitiv Eikon

Reuters Fidessa

OMS/EMS

Active Directory

Citrix

Microsoft 365

TCP/IP

DNS

Job description

Deskside Engineer

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.