Deskside Engineer

Cognizant; Montpelier (VT); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus PTO

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Deskside Engineer to deliver onsite and remote end-user support in Montpelier, VT. You will troubleshoot Windows and macOS, manage AD accounts, and oversee Intune/SCCM; skill with Citrix/AVD and ticketing tools will be essential.

The role emphasizes strong customer service, collaborative teamwork, and a commitment to enterprise desktop reliability. Visa sponsorship is not available.

Qualifications

• Bachelor's degree or equivalent practical experience in IT.
• 6–8 years in Desktop/Deskside support or End User Computing.
• Strong analytical and troubleshooting abilities for complex issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, and enterprise tools.
• Diagnose and resolve hardware, software, OS, and network issues with minimal disruption.
• Support Windows 10/11, macOS, AD accounts, and endpoint management platforms (Intune, SCCM).
• Manage virtual desktops (Citrix and Azure Virtual Desktop) for seamless access.
• Install and maintain printers, peripherals, and conferencing equipment.
• Track incidents via ServiceNow, Remedy, or Jira and meet SLA targets.
• Collaborate with infrastructure, security, and networking teams to improve services.

Skills

Deskside Support

Windows 10/11 Administration

macOS Support

Active Directory Administration

Microsoft Intune

SCCM

Networking Fundamentals

Remote Desktop Support

Citrix / AVD

Ticketing Systems (ServiceNow/Jira/Rem

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Intune

SCCM

Citrix

Azure Virtual Desktop

Job description

Job Title: Deskside Engineer

Job Location: Onsite- Montpelier, VT, USA

**** Please note, this role is not able to offer visa transfer or sponsorship now or in the future****

We are seeking an experienced Deskside Technician to provide comprehensive end-user support and desktop services in a fast-paced enterprise environment. The ideal candidate will possess strong troubleshooting skills across Windows, macOS, networking, endpoint management tools, and remote support technologies. This role requires hands‑on technical expertise, exceptional customer service skills, and the ability to support desktop infrastructure while ensuring high levels of user satisfaction.

Salary and Other Compensation:

The annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues while ensuring minimal business disruption.
• Support and administer Windows 10/11, macOS devices, Active Directory accounts, and endpoint management platforms such as Intune and SCCM.
• Manage and troubleshoot virtual desktop environments, including Citrix and Azure Virtual Desktop (AVD), to ensure seamless user access.
• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other workplace technology assets.
• Track, prioritize, and resolve incidents and service requests through ticketing systems such as ServiceNow, Remedy, or Jira while meeting SLA requirements.
• Maintain IT asset inventory, document technical procedures, and collaborate with infrastructure, security, and networking teams to improve end-user computing services and operational efficiency.

What you’ll need to succeed (required skills)

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Experience supporting enterprise-scale environments and IT service management processes.

Mandatory Skills

• Desktop Support and End User Computing (EUC)
• Windows 10 and Windows 11 Administration
• macOS Support
• Active Directory Administration
• Microsoft Intune and SCCM
• Networking Fundamentals (LAN/WAN/Wi‑Fi/VPN)
• Remote Desktop Support
• Printers and Peripheral Device Support
• Virtual Desktop Technologies (Citrix, Azure Virtual Desktop)
• Ticketing Systems (ServiceNow, Remedy, Jira)

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.