Desk-Side IT Technician | On-Call Support & Hardware Fixes

Stefanini; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT services company in San Antonio is seeking a skilled IT Support Specialist. The ideal candidate will have at least 2 years of desk side support experience and strong troubleshooting skills across hardware and software issues. Responsibilities include providing excellent customer service, printer support, and maintaining compliance activities. The candidate must be able to communicate technical information clearly, multi-task, and work well in a team environment. This position offers opportunities for on-call work and overtime.

Qualifications

• 2+ years of experience providing desk side support.
• Ability to communicate technical information to non-technical audiences.
• Ability to sift through technical issues and know what to do next.

Responsibilities

• Proficient troubleshooting skills including hardware, software, and break/fix issues.
• Printer support can include barcode printers and scanners.
• Ability to walk, bend, and perform labor-related duties.

Skills

Desk side support experience

Troubleshooting skills

Printer support

Windows XP and Windows 7 knowledge

Basic Network troubleshooting

Microsoft Office proficiency

Understanding of Symantec Virus Scan

Customer service

Organizational skills

Excellent communication skills

Ability to multi-task

Team-oriented

Education

Technical degree or equivalent experience

Tools

Microsoft Active Directory

Cisco networking knowledge

Job description

A leading IT services company in San Antonio is seeking a skilled IT Support Specialist. The ideal candidate will have at least 2 years of desk side support experience and strong troubleshooting skills across hardware and software issues. Responsibilities include providing excellent customer service, printer support, and maintaining compliance activities. The candidate must be able to communicate technical information clearly, multi-task, and work well in a team environment. This position offers opportunities for on-call work and overtime.