Desk-Side/Desktop Support

HCL Technologies Limited; Colonial Heights (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking an experienced Desk-Side/Desktop Support professional to provide comprehensive technical assistance for Windows environments, hardware, software, and network-related issues. The role emphasizes Active Directory, ServiceNow/ITSM, asset management, and remote troubleshooting to ensure high service quality.

Ideal candidates bring 7+ years of hands-on experience in incident, change, and rollout management, along with ITIL-related knowledge.

Qualifications

• 7+ years of experience in providing technical support for Windows environments, hardware, software, and network-related issues.
• Strong expertise in Active Directory, ServiceNow/ITSM tools, asset management, laptop/desktop/printer support, VPN connectivity, and remote troubleshooting tools.
• Experienced in incident, change, and rollout management, with hands-on knowledge of Microsoft desktop and server environments.
• ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Responsibilities

• Provide technical desk-side and remote support for Windows-based environments and hardware.
• Handle incident, change, and rollout management with clarity and follow ITIL practices.
• Document issues and resolutions, maintain high service quality, and assist end users.

Skills

AMT Asset Management Software

Desk Side Services

Mac Hardware Management

Hardware Asset Management

Hardware Management - Printers

Windows PC

Job description

Experienced Desk-Side/Desktop Support professional with 7+ years of experience in providing technical support for Windows environments, hardware, software, and network-related issues. Strong expertise in Active Directory, ServiceNow/ITSM tools, asset management, laptop/desktop/printer support, VPN connectivity, and remote troubleshooting tools. Experienced in incident, change, and rollout management, with hands‑on knowledge of Microsoft desktop and server environments. Skilled in customer support, phone-based technical assistance, problem resolution, documentation, and maintaining high service quality. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Skill Requirements

Must Have Skills

• 1. AMT Asset Management Software
• 2. Desk Side Services
• 3. Mac Hardware Management
• 4. Hardware Asset Management
• 5. Hardware Management - Printers
• 6. Windows PC

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.