Desk side Executive Support [ White Glove ]

Cognizant; Jersey City (NJ); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Jersey City, NJ seeks a Desk side Executive Support professional to provide dedicated White Glove IT support to executives and senior leadership, ensuring a seamless technology experience.

You will support end-user devices, manage access via AD/AAD/Intune/SCCM, and resolve issues onsite and remotely while coordinating with infrastructure teams for escalations and permanent fixes.

Qualifications

• Provide dedicated White Glove IT support to executives and senior leadership.
• Support end-user devices, from desktops to mobile devices, and peripherals.
• Coordinate with infrastructure teams for escalations and permanent fixes.

Responsibilities

• Deliver hands-on support for end-user devices onsite and remote.
• Troubleshoot hardware, software, OS, M365, Teams, Outlook, and connectivity issues.
• Configure and deploy OS updates, imaging, and device management.

Skills

Executive support

Troubleshooting

Onsite support

Tools

Active Directory

Azure AD

Intune

SCCM

Microsoft Teams

Job description

Desk side Executive Support [ White Glove ]

Location -:Jersey City , NJ

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Provide dedicated White Glove IT support to executives, VIP users, and senior leadership, ensuring a seamless and high-quality technology experience.

• Deliver hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and related peripherals.
• Troubleshoot and resolve hardware, software, operating system, Microsoft 365, Teams, Outlook, and connectivity issues through both onsite and remote support.
• Perform OS installations, updates, patching, upgrades, system imaging, device configuration, and deployment as part of onboarding, hardware refreshes, and replacement programs.
• Support executive meetings, conference rooms, and collaboration tools including Microsoft Teams, Zoom, and AV technologies.
• Manage user access, account administration, and device management using Active Directory, Azure AD (Entra ID), Intune, and SCCM.
• Coordinate with Infrastructure, Network, Security, and Application teams for escalations, root cause analysis, and implementation of permanent fixes.
• Ensure compliance with established SLAs, security standards, and operational procedures while maintaining a consistent and exceptional end-user support experience.

Hands-on White Glove Support Experience

Extensive experience supporting VIP executives and senior business leaders with personalized, high-touch IT support, executive device management, VIP event support, and rapid issue resolution in fast-paced enterprise environments

The Salary for this position will be 63000 to 73000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.