Desk-Side Asset Management Engineer — ITIL & Automation

HCL Technologies Limited

Chicago (IL)

On-site

USD 51,000 - 75,000

Full time

2 days ago

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Job summary

HCL Technologies Limited is seeking an Tools & Automation Engineer focusing on asset management and ITIL processes. The role emphasizes development and maintenance of automation tools, ensuring quality and cost guidelines while aligning with organizational standards.

The engineer will provide on-call support, respond to client requests, and collaborate with cross-functional teams to deliver reliable code and support ongoing projects.

Qualifications

In-Depth knowledge of asset management services and tools.
Strong analytical and problem-solving skills.
Proficient in ticketing systems and incident management processes.
Excellent communication and interpersonal skills.

Responsibilities

Adhere to quality standards and regulatory requirements by implementing best practices in asset management services to ensure compliance with policy.
Provide on-call support for escalated issues, performing root cause analysis using asset management tools.
Conduct knowledge base updates and management, facilitating training sessions for new hires and coaching analysts.
Independently resolve tickets within the SLA for ticket volume and response time, using asset management software to track incidents.
Strive for first call resolution and high customer satisfaction by minimizing reopened cases.

Skills

Asset management

Analytical skills

Ticketing systems

Communication

Education

ITIL Foundation (optional)

Tools

Asset management tools

Job description

The engineer will provide on-call support, respond to client requests, and collaborate with cross-functional teams to deliver reliable code and support ongoing projects.

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