Asset Management Desk-Side Engineer

HCL Technologies Limited; Georgia; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

HCL Technologies Limited in Georgia, USA seeks an Engineer to develop and maintain automation tools for asset management, aligning with ITIL standards. You will contribute to software delivery, support asset management initiatives, and collaborate with teams to ensure quality outcomes.

The role emphasizes on-call support, knowledge sharing, and proactive incident handling to optimize service delivery and cost efficiency.

Qualifications

• Experience with asset management services and ITIL processes.
• Strong ticketing and incident management capabilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management.
• Provide on-call support and perform root cause analysis.
• Conduct knowledge base updates and train new hires.
• Resolve tickets within SLA using asset management software.
• Aim for first-call resolution and high CSAT.

Skills

Asset Management

Analytical Thinking

Ticketing Systems

Communication

Tools

Asset Management Software

Incident Management Tools

Job description

HCL Technologies Limited in Georgia, USA seeks an Engineer to develop and maintain automation tools for asset management, aligning with ITIL standards. You will contribute to software delivery, support asset management initiatives, and collaborate with teams to ensure quality outcomes.

The role emphasizes on-call support, knowledge sharing, and proactive incident handling to optimize service delivery and cost efficiency.