Desk Manager

O'Gara Coach Company; Beverly Hills, Northern (CA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision coverage for员工

Paid time off

Employee vehicle purchase plans

Discounts on products and services

Paid training and growth opportunities

401(k) Plan

Job summary

O'Gara Coach Company in Beverly Hills, CA seeks a Desk Manager to oversee the sales desk, structure vehicle deals, and support Sales Specialists to drive dealership profitability and customer satisfaction.

You will collaborate with the Finance and Insurance team, monitor leads and appointments, coach staff on negotiations and closing techniques, and ensure compliance with dealership policies and federal/state requirements. This role offers a performance-driven environment.

Qualifications

• High school diploma or GED required.
• Post-sale relationship management experience.
• Thorough understanding of vehicle financing.
• Professional appearance and demeanor.
• Strong communication and listening skills.
• Excellent time management and organization.
• California driver’s license and California Car Salesperson license.
• Experience with Tekion is a plus.
• Ability to structure and close vehicle deals.

Responsibilities

• Manage and oversee the sales desk throughout the daily sales process.
• Structure and negotiate vehicle transactions with Sales Consultants.
• Analyze customer needs, trade-in information, credit considerations, incentives, and deal structure.
• Review and approve deal structures within dealership guidelines.
• Maximize gross profit while maintaining a customer-focused process.
• Coach Sales Consultants on negotiations, presentations, objection handling, and closing techniques.
• Monitor leads, appointments, and sales opportunities.
• Coordinate with the F&I department for a smooth sales-to-finance transition.
• Review sales and inventory reports and monitor performance metrics.
• Maintain compliance with dealership policies and federal/state/local requirements.

Skills

Strong communication

Closing techniques

Relationship-building

Organized and detail-oriented

Time management

Deal structuring

Customer service

Sales support

Education

High school diploma or GED

Tools

Tekion

CRM software

Job description

Desk Manager is responsible for overseeing the sales desk, structuring vehicle deals, supporting Sales Specialists, and helping drive overall dealership profitability and customer satisfaction.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED
• Post-sale relationship management
• Prior finance or sales experience is a plus
• Thorough understanding of vehicle financing
• Professional appearance and disposition
• Productivity through time management
• Tekion experience is a plus
• Comfort utilizing sales closing techniques
• Effective relationship-building skills
• Demonstrate subject matter expertise
• Strong communication skills; listening
• Extremely organized; performs under pressure
• Valid California driver’s license; insurable
• Current California Car Salesperson license

DUTIES AND RESPONSIBILITIES:

• Manage and oversee the sales desk throughout the daily sales process
• Work directly with Sales Consultants to structure and negotiate vehicle transactions
• Analyze customer needs, vehicle selection, trade-in information, credit considerations, incentives, and deal structure
• Review and approve deal structures within established dealership guidelines
• Maximize gross profit while maintaining a professional, customer-focused sales process
• Provide Sales Consultants with effective guidance on negotiations, presentations, objection handling, and closing techniques
• Monitor and manage customer traffic, leads, appointments, and sales opportunities
• Assist with difficult or escalated customer situations and work toward appropriate resolutions
• Ensure accurate completion of sales paperwork and proper adherence to dealership processes
• Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance
• Review sales reports, gross-profit reports, inventory information, and other performance metrics
• Monitor individual and team sales performance and provide coaching when necessary
• Help ensure manufacturer programs, incentives, rebates, pricing policies, and dealership promotions are properly applied
• Maintain strong knowledge of current inventory, vehicle features, pricing, financing programs, and competitive market conditions
• Participate in sales meetings, training, and management meetings
• Ensure all customer interactions and sales practices comply with dealership policies and applicable federal, state, and local requirements
• Maintain a professional, positive, and performance-oriented sales environment
• Perform other duties as assigned by dealership management

EMPLOYEE BENEFITS

• 100% Employer paid Health, Dental and Vision coverage for Employee
• Paid time off and sick time
• Employee vehicle purchase plans
• Discounts on products and services
• Paid training and growth opportunities
• 401(k) Plan

Compensation: $70k – 80k/annually plus commission (depending on experience)

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.