Desk Clerk - 2060 Folsom (Weekday Graveyard Shift)

Chinatown Community Development Center; San Francisco (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

The Chinatown Community Development Center is seeking a Desk Clerk to maintain safety and security for the building and its residents in the Mission neighborhood of San Francisco. The role involves after-hours monitoring, visitor sign-in, incident reporting, and coordinating with on-site staff to handle emergencies in accordance with house rules.

This full-time, nonexempt position offers $23.50 per hour plus comprehensive benefits.

Qualifications

• Ability to work with people of diverse social, economic, and ethnic backgrounds.
• Sensitivity to issues facing family, homeless, disabled, and elderly populations.
• Excellent interpersonal skills.

Responsibilities

• Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
• Communicate all problems that occur after hours to the proper staff
• Monitor all exits via surveillance footage + (as needed) foot patrol of building during shift
• Update the daily log in detail to pass on information
• Report House Rules violations to the Property Manager
• Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the On Site Manager, Property Manager and/or Property Supervisor
• Write up incident report and route to proper staff per protocol
• Respond to all building emergencies in the absence of On Site Manager, Property Manager or Property Supervisor
• Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas

Skills

Pleasant and professional manner

Takes initiative to problem solve

Good written and verbal communication

Ability to function under stressful

Willingness to do varied tasks

Calm disposition

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary

The Desk Clerk is responsible for maintaining safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules.

Status

Full-time, Nonexempt, Regular

Location

Mission neighborhood, San Francisco

Hours

Monday through Friday, 11:00p.m. to 7:00a.m., may work holidays

Salary

$23.50 per hour; Comprehensive Benefits

The Organization

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

• Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
• Communicate all problems that occur after hours to the proper staff
• Monitor all exits via surveillance footage + (as needed) foot patrol of building during shift
• Update the daily log in detail to pass on information
• Report House Rules violations to the Property Manager
• Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the On Site Manager, Property Manager and/or Property Supervisor
• Write up incident report and route to proper staff per protocol
• Respond to all building emergencies in the absence of On Site Manager, Property Manager or Property Supervisor
• Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

What You Bring

• Pleasant and professional manner
• Takes initiative to problem solve
• Good written and verbal communication skills
• Ability to function under stressful circumstances
• Willingness to do varied tasks
• Calm disposition

Experience and Education (Minimum Qualifications)

• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Sensitivity to issues facing Family, homeless, disabled, and elderly populations
• Excellent interpersonal skills

Preferred Qualifications

• Prior experience with security and/or reception work
• Excellent Customer Service Skills
• Familiarity with Microsoft Outlook, Word and Excel programs
• Bilingual in English and Chinese, Russian, and/or Spanish languages

EQUAL OPPORTUNITY EMPLOYER

Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.

SAN FRANCISCO FAIR CHANCE ORDINANCE

All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with San Francisco Fair Chance Ordinance.