Desk Clerk (Part time)

SupportFinity™; Palo Alto (CA); On-site; USD 26,139,960 - 37,229,640; Part time

Job summary

SupportFinity™ is seeking a part-time Desk Clerk in Palo Alto, CA, to oversee the front desk, monitor visitor activities, and provide administrative support. The role includes screening visitors and ensuring their security and safety within the property.

The ideal candidate will possess strong customer service skills, the ability to communicate effectively in English, and basic knowledge of Microsoft Office. Working hours are Saturday and Sunday from 3:00 pm to 11:00 pm.

Qualifications

• Ability to work tactfully and under stress.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.

Responsibilities

• Screen all visitors to confirm they are authorized guests.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.

Skills

Ability to work tactfully and under stress

Competency in Microsoft Office Suite

Strong customer service skills

Good judgment and common sense

Ability to communicate in English

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Title: Desk Clerk

Department: Property Management

Employment Status: Part-time; Non-Exempt

Pay Rate: $23.00 / hour

Location: 55 Mason St, San Francisco, CA 94102

Schedule: Saturday and Sunday; 3:00 pm-11:00 pm

Summary

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management with maintaining site safety and provides ongoing administrative support.

Essential Duties

• Screen all visitors to confirm that they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of the House Rules, Regulations, and Rental Agreement conduct rules.
• Participate in all required online and in-person trainings, including job‑specific and company‑wide training.
• Oversee the front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for the Assistant Manager by opening and time‑stamping mail and invoices, preparing check requests, recertification packets, and filing.
• Answer phones and operate the intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Other duties as assigned.

Qualifications

Required Skills

• Ability to work tactfully and under stress.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on‑call with access to a phone.
• Good judgment and common sense; ability to resolve conflicts professionally.
• Honesty and dependability.
• Sensitivity to a diverse, multicultural low‑income population.
• Maintain confidentiality and exercise discretion concerning resident issues.
• Strong customer service skills.

Physical Requirements

• Coordinate eyes, hands, and fingers for typing, writing, reading, and similar tasks.
• Perform physical effort moving around buildings, climbing stairs, moving between areas, standing or sitting for periods of time.
• Visual acuity necessary for inspecting buildings and reviewing documents.
• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Environmental Adaptability

• Work in an office environment and in and out of residential buildings as needed.
• Work tactfully and under stress.

Mathematical Ability

• Ability to perform basic addition, subtraction, multiplication, and division as required by job duties.

Judgment and Situational Reasoning Ability

• Use independent judgment in non‑routine situations, such as dealing with disturbances.
• Good judgment and common sense; resolve conflicts effectively.

Language and Communication Ability

• Communicate effectively with coworkers, staff at all levels, and residents, verbally and in writing.
• Understand policy, method, and operational changes as they apply to the desk clerk position.
• Respond appropriately in pressure situations with an even temperament and strong interpersonal and customer service skills.
• Read, write, and communicate in English.

Minimum Requirements

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

Preferred Qualifications

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Experience/Familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.