Desk Clerk (Part-Time) Overnight

SupportFinity™; Santa Clara (CA); On-site; USD 25,003,440 - 35,610,960; Part time

Job summary

SupportFinity™ is seeking a part-time Desk Clerk in Santa Clara to oversee front desk activities and assist with administrative tasks. Candidates must be able to manage visitor screening and maintain site safety while providing support to management.

The ideal applicant will have a High School Diploma or GED, proficiency in Microsoft Office, and strong customer service skills. A willingness to communicate effectively in English and sensitivity to diverse populations is essential.

Qualifications

• Ability to work independently and tactfully.
• Willingness to be on-call with access to a phone.
• Sensitivity to diverse, multicultural populations.

Responsibilities

• Screen visitors and monitor activities at the front desk.
• Maintain a confidential Building Log and ensure security.
• Provide ongoing administrative support for building management.

Skills

Ability to work tactfully and under stress

Competency in Microsoft Office Suite

Proficient in English

Ability to follow directions

Good judgment and common sense

Strong customer service skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Title

Desk Clerk

Department

Property Management

Employment Status

Part-time; Non-Exempt

Pay Rate

$22.00 / hour

Location

730 Stanyan, San Francisco, CA 94117

Schedule

Saturday - Sunday; 12:00 am - 8:00 am

Summary

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management with maintaining site safety and provides ongoing administrative support.

Essential Duties

• Screen all visitors to confirm that they are the authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of the House Rules and Regulations and the Rental Agreement.
• Participate in all online and in‑person trainings that are required for the job function, including job‑specific and company‑wide training.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for the Assistant Manager by opening and time‑stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
• Answer phones and operate the intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning housing.
• Other duties as assigned.

Qualifications

Required Skills

• Ability to work tactfully and under stress.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Proficient reading, writing, and communicating in English.
• Ability to follow directions and work independently.
• Willingness to be on‑call with access to a phone.
• Good judgment and common sense, ability to resolve conflicts professionally.
• Honesty and dependability.
• Sensitivity to a diverse, multicultural, low‑income population.
• Ability to maintain confidentiality and exercise discretion regarding residents’ issues.
• Strong customer service skills.

Physical Requirements

• Coordinate eyes, hands, and fingers for typing, writing, and reading tasks.
• Physical effort involving moving around buildings, climbing stairs, or standing/sitting for periods.
• Visual acuity sufficient for inspecting buildings and reviewing documents.
• Hearing acuity sufficient to use the telephone and communicate with residents and staff.

Environmental Adaptability

• Work in an office environment and inside/outside residential buildings as needed.
• Work tactfully and under stress.

Mathematical Ability

• Basic addition, subtraction, multiplication, and division as needed for job duties.

Judgment and Situational Reasoning Ability

• Use independent judgment in non‑routine situations, such as dealing with a disturbance.
• Good judgment and common sense, ability to resolve conflicts.

Language and Communication Ability

• Communicate effectively with coworkers, staff at all levels, and residents, both verbally and in writing.
• Understand policy, methods, and operations as they apply to the desk clerk position.
• Respond appropriately in pressure situations; maintain an even temperament and strong interpersonal and customer service skills.
• Read, write, and communicate in English.

Minimum Requirements

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

Preferred Qualifications

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, and resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.