Desk Attendant - Day & Night Shift

PeakMade Real Estate; Austin (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

A student housing management company is seeking a Desk Attendant to maintain a secure and welcoming environment at the front desk. Responsibilities include monitoring the area, managing deliveries, and assisting residents. Ideal candidates will possess strong communication skills and reliability. This role is essential for promoting safety in the community during business hours.

Qualifications

• Strong communication and customer service skills are essential.
• Must be reliable and punctual, maintaining alertness throughout the shift.
• Previous experience in residential or front desk roles is preferred.

Responsibilities

• Monitor and manage the front desk area during shifts.
• Receive, log, and manage package and food deliveries.
• Greet visitors and ensure proper sign-in.
• Assist residents with minor questions or concerns.
• Report suspicious activity or incidents to personnel.

Skills

Strong communication

Customer service skills

Reliability

Ability to stay calm

Job description

The Desk Attendant is responsible for maintaining a secure and welcoming environment at the front desk of a dorm-style student housing community during business hours. The primary duty is to receive and manage deliveries, while also providing a consistent staff presence to deter unauthorized access and respond to basic resident inquiries or concerns as needed.

What You’ll Do:

• Monitor and manage the front desk area during midday or overnight hours.
• Receive and log package and food deliveries.
• Greet visitors and ensure they are properly signed in, following community access protocols.
• Provide assistance to residents with minor questions or concerns.
• Maintain a calm, professional presence to help promote safety and order.
• Report any suspicious activity, incidents, or maintenance issues to appropriate personnel.

What You’ll Need:

• Strong communication and customer service skills.
• Reliable, punctual, and able to stay alert throughout the shift.
• Ability to stay calm and respond appropriately in a quiet but occasionally urgent environment.
• Previous experience in residential, security, or front desk roles preferred but not required

Who We Are:

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.

Our Mindsets

• People Matter Most
• Do the Right Thing
• Create Moments
• Own It
• Evolve