Desk Attendant

MANAGEMENT ENTERPRISE DEVELOPMENT; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Management Enterprise Development seeks a friendly Desk Attendant to join our property team. The Desk Attendant reports to the Resident Manager and protects the owner's property while assisting residents with requests, such as calling for emergency services when needed.

You will staff the front desk after hours, greet visitors, monitor safety procedures, check doors, keep areas clean, and report incidents. The role requires strong communication, ability to multitask, and flexibility to work

Qualifications

• Education or experience in security or related field.
• Strong communication and interpersonal skills are required.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation management software.

Responsibilities

• Present at the Front Desk after office hours daily, weekends, and holidays.
• Sign visitors in and out of the building.
• Follow safety procedures and respond to emergencies.
• Lock entryways at 9:00 p.m. and assist residents and visitors as needed.
• Maintain clean office and desk areas and manage trash tasks.
• Observe parking lot for unauthorized activities and contact authorities if necessary.
• Survey security by walking corridors hourly and report incidents.

Skills

Communication skills

Multitasking

Customer service

Interpersonal skills

Education

Security education/experience

Tools

Microsoft Office

Reservation systems

Job description

Job Summary:

We are seeking a friendly and professional Desk Attendant to join our team. The Desk Attendant is responsible to the Resident Manager of the property to which you are assigned. The Desk Attendant is responsible to protect the property of the owners and call for assistance to residents when requested, i.e. HEMSI, family, etc.

Responsibilities:

• Present at the Front Desk after office hours daily, weekends, and holidays;
• Sign visitors in and out of building;
• Be familiar with all safety procedures and be able to respond and carry out procedures at the time of an emergency:
  Fire Alarm
  Fire Department
  HEMSI
  Boiler/Chiller malfunction
  Police
  Utility Company
• Lock entryways at 9:00 p.m.;
• Open doors for residents and visitors after doors are locked;
• Vacuum entryway, office, and elevators at the end of each shift and whenever necessary;
• Empty trash containers of office at the end of each shift;
• Keep office counters clean;
• Empty inside dumpster into outside dumpster at the end of each shift on weekends and holidays (Night Desk Attendant will empty dumpster each morning);
• Observe parking lot for unauthorized parking and questionable activities and call police when necessary;
• Desk Attendant will walk each corridor hourly to check security of building;
• Report any incidents to the Resident Manager;
• Answer telephones, take accurate messages, and ensure messages are delivered in a timely manner.

Qualifications:

• Education and or experience in the field of security
• Able to generate incident and other reports as requested
• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed