Front Desk Area Specialist

FirstService Residential; Saint Petersburg (FL); On-site; USD 30,307; Part time

Benefits offered by this job

Comprehensive benefits including medical plans

401(k) with company match

Paid holidays

Time-off benefits

Job summary

A property management company in Florida is seeking a Part-Time Associate to assist with various responsibilities including handling emergencies, maintaining work areas, and ensuring customer service quality. Candidates should possess a high school diploma, supervisory experience, and strong communication skills. The role offers an hourly compensation of $22 and eligibility for comprehensive benefits. This position requires adaptability, reliable transportation, and the ability to work flexible hours, including nights and weekends.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree in Hospitality Management preferred.
• 2–3 years of supervisory experience preferred.
• Fluency in multiple languages is desirable.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Assist with coverage for vacation and sick leave.
• Maintain company-approved attire and display identification.
• Respond to emergencies within two hours of notification.
• Report all complaints to the Director of Operations.

Skills

Strong leadership

Effective communication

Time management

Detail orientation

Multi-tasking

Customer service

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Job Overview

This position requires adaptability to different situations and may have changing hours. Must possess strong leadership, communication, time management, detail orientation, and multi‑tasking skills. Responsible for quality, consistency, and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response, access control procedures, electronic security control systems, logs, records, and building forms within span of control. This job description is general in nature and may be changed, added to or reduced from time to time as needed.

Your Responsibilities

• Assist with vacation, sick time, leave of absence, and last‑minute shift coverage.
• Adhere to company policy in all assigned properties.
• Have reliable transportation and communication.
• Maintain Company‑approved attire/uniform and display identification badges.
• Caretake and maintain neat, safe work areas; report safety issues immediately to the Property Manager.
• Check fire alarm panel status and report any problems in writing to the Property Manager.
• Work according to schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Respond to emergency situations within two hours of notification.
• Report all complaints/issues to the Director of Operations/Front Desk Coordinator.
• Be on call 24/7 for emergencies and call‑outs instructed by the Front Desk Operations/Coordinator (weekends, nights, holidays).
• Perform other duties as assigned.

Skills and Qualifications

• High school diploma or equivalent (required).
• Bachelor’s degree in Hospitality Management preferred.
• 2–3 years of supervisory experience preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) preferred.
• Effective written and verbal communication skills.
• Fluency in multiple languages desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements

• Lift 30–50 lbs.
• Stand or sit upright for long periods.
• Handle, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate verbally and in writing.
• Navigate the property/building quickly to perform job functions.
• Complete required forms.
• Possess knowledge of multi‑building operations.
• Work extended hours, nights, and weekends as needed.
• Driving required.

What We Offer

As a full‑time associate, you will be eligible for comprehensive benefits: multiple medical plans, dental and vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company events.

Compensation

$22.00 hourly, paid bi‑weekly.

Schedule

Part‑time (16 hours per week).

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not intended as a comprehensive inventory of all duties, responsibilities, and qualifications required. Management may assign or reassign schedules, duties, and responsibilities at any time.

Automated Employment Decision Tool (AEDT) Usage

We may use an AEDT to assess candidate qualifications based on job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates on skills, experience, and competencies relevant to the role.

Alternative Selection Process or Reasonable Accommodations

Candidates requiring alternative selection or a reasonable accommodation may request through [e-mail].

Requesting Information About AEDT – NYC Local Law 144

NYC residents may request AEDT information by contacting [e-mail]; we will respond within 30 days in accordance with Local Law 144.