Desk Attendant

JewishAkron; Akron (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

The Shaw JCC in Akron, OH is seeking a part-time Desk Attendant to greet members and guests, answer calls, process registrations, and manage member information. The role requires a friendly, professional demeanor and the ability to multitask across front-desk duties.

Training is provided, with a daytime/evening/weekend/holiday schedule. Prior customer service is preferred, but all candidates who demonstrate strong interpersonal skills will be considered.

Qualifications

• High school diploma or GED required or equivalent.
• Customer service experience preferred but training is provided.
• Excellent interpersonal and organizational skills required.
• Strong problem-solving and attention to detail needed.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist members and guests in a friendly, professional manner.
• Answer phone calls, provide information, and route calls as needed.
• Respond to inquiries about programs and procedures; resolve concerns courteously.
• Review and manage internal communications, including email.
• Process registrations and handle cash transactions accurately.
• Maintain up-to-date member/guest information in the system.
• Ensure participants have current information on file.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem solving

Multi-tasking

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Desk Attendant

RPT Shaw JCC, Akron, OH, US

7 days ago Requisition ID: 1033

The Shaw JCC is a community center located in Akron. Our facility offers a family-friendly environment in areas of aquatics, childcare, fitness, and membership. We are looking for a part-time, entry-level Desk Attendant that has a flexible schedule to work daytime, evenings, weekends and holidays. The desk attendant serves as the first point of contact for our members and guests. This position requires someone to be welcoming, professional and courteous so everyone who enters the JCC has an exceptional customer service experience.

Responsibilities

• Greet and assist members and guest in a professional, friendly, and welcoming manner.
• Answer incoming phone calls, provide accurate information, and direct calls to the appropriate staff as needed.
• Respond to member and guest inquiries regarding programs, services, and procedures; resolve concerns effectively and courteously.
• Review and manage internal communications, including email.
• Accurately process program registrations, including handling cash transactions.
• Maintain accurate and up-to-date member and guest information in the computer system.
• Ensure all program participants have current and accurate information on file.

Qualifications/Experience

• High school diploma or GED
• Previous customer service experience preferred, but will train
• Excellent interpersonal communication and organizational skills
• Problem-solving ability and attention to detail
• Ability to multi-task in a fast-paced environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.