Designer Toy Retail Associate — Growth & Training

Pop Mart; California, Northern (MO, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Training program

Career development

Inclusive culture

Brand events

Designer toy focus

Job summary

POP MART is seeking energetic, customer-focused Sales Associates to bring our brand to life. You will deliver exceptional service, build authentic connections, and help drive store performance through product knowledge and storytelling.

You will create engaging in-store experiences by understanding customer needs, introducing POP MART's world of collectible art toys, and providing personalized recommendations that inspire excitement and repeat visits.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail or service experience preferred.
• Passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Interest in collectibles, designer toys, art or pop culture is strongly preferred.
• Able to multitask in a fast-paced retail environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years old.

Responsibilities

• Deliver an exceptional customer experience and build authentic customer relationships.
• Share POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Collectibles interest

Independent work

Age 18+

Bilingual (bonus)

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART is seeking energetic, customer-focused Sales Associates to bring our brand to life. You will deliver exceptional service, build authentic connections, and help drive store performance through product knowledge and storytelling.

You will create engaging in-store experiences by understanding customer needs, introducing POP MART's world of collectible art toys, and providing personalized recommendations that inspire excitement and repeat visits.