Designer Toy Retail Associate — Create Experiences

Pop Mart; Tukwila, Northern (WA, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Onboarding & training

Career development

Team culture

Store openings

Brand events

Job summary

POP MART in Tukwila, WA is seeking energetic Sales Associates to create memorable shopping experiences and serve as brand ambassadors. You will deliver exceptional service, share the POP MART story, and guide customers through our world of collectible art toys.

Responsibilities include greeting customers, promoting products, processing purchases, stocking merchandise, and maintaining store standards. Prior retail experience and a passion for collectibles are highly valued.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication

POS systems

Merchandising

Inventory control

Teamwork

Bilingual

Education

High school diploma or equivalent

Tools

POS system

Job description

POP MART in Tukwila, WA is seeking energetic Sales Associates to create memorable shopping experiences and serve as brand ambassadors. You will deliver exceptional service, share the POP MART story, and guide customers through our world of collectible art toys.

Responsibilities include greeting customers, promoting products, processing purchases, stocking merchandise, and maintaining store standards. Prior retail experience and a passion for collectibles are highly valued.