Design Validation Specialist

Ion Solar; Orem (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Health/Vision/Dental Insurance

401(k)

Paid time off and holidays

Paid birthday off

Job summary

ION Solar is a growing residential solar company with offices nationwide. We are seeking a Design Validation Specialist to confirm solar designs with customers, assist with panel layout for maximum production and aesthetics, and process financing changes throughout the solar process.

You will call customers after final design is created to confirm layout, communicate changes to sales field staff, and create/update contract documents as needed.

Qualifications

• High School Diploma or equivalent.
• Salesforce experience preferred.
• Experience in customer service or customer-facing roles.
• Strong communication skills including active listening, verbal and written.
• Reliability with regular attendance and adaptability.

Responsibilities

• Call customers once final design is created to confirm layout.
• Assist customers with panel layout for maximum production and aesthetics.
• Process financing changes and updates.
• Create and retrieve updated contract documents.
• Communicate changes to sales representatives in the field.
• Field inbound calls with design inquiries from customers.

Skills

Customer service

Communication

Attention to detail

Reliability

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar.A Design Validation Specialist contributes to Ion Solar by confirming solar designs with customers, handling any changes to the system layout/size and completing financing change orders throughout the solar process.Responsibilities:A Design Validation Specialist has the following responsibilities and duties:Call customers once their final design is created to confirm their layoutAssist customers with the layout of the panels to provide maximum production and aestheticsProcess financial changesCreate and retrieve updated contract documentsCommunicate changes and issues effectively with sales representatives in the fieldField inbound customer calls with design inquiriesQualifications:A Design Validation specialist should have the following skills, education and experience:High School Diploma or equivalentPreferred Salesforce experienceExperience in Customer Service or customer facing rolesStrong communication skills including: relationship building, active listening, verbal and written communication skills.Reliability and regular attendanceComputer literacySolar experience preferred, but not requiredAbility to thrive in a fast-paced environmentFlexibility to adapt to changesWorking Conditions:Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.Compensation/Benefits:Competitive wagesHealth/Vision/Dental Insurance401(k)Paid time off and paid holidaysPaid birthday offION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.#IND123