Design Support Specialist

TEKsystems; Baltimore (MD); Remote; USD 55,000 - 63,000; Full time

Benefits offered by this job

Contract-to-hire

Hybrid/Remote options

Job summary

TEKsystems in Baltimore, MD is seeking a CAD Specialist to provide technical support for Civil 3D, MicroStation, ORD, OpenRoads Designer, OpenBridge, and ProjectWise, helping engineers maintain design workflows and user productivity.

Requirements include 3+ years of CAD support experience, Bentley software proficiency, strong customer service and communication skills, and the ability to work with cross-functional teams.

Qualifications

• 3+ years of experience supporting Civil 3D and CAD design environments.
• Hands-on experience with Bentley software products, including ORD and MicroStation.
• Experience providing technical support and troubleshooting for engineering or design software.
• Strong customer service, communication, and coordination skills.
• Familiarity with Windows operating systems, networking fundamentals, and cloud-based platforms.
• Ability to work independently and collaborate effectively with cross‑functional teams.

Responsibilities

• Provide technical support for Civil 3D, MicroStation, ORD, OpenRoads Designer, OpenBridge, and ProjectWise through phone, email, and remote support sessions.
• Troubleshoot and resolve software installation, licensing, configuration, and performance issues.
• Maintain and update knowledge base articles, technical documentation, and support resources.
• Partner with IT and project teams to implement software updates, patches, and new releases.
• Conduct user training sessions and develop documentation covering best practices and workflows.
• Track, manage, and resolve support requests through the internal ticketing system.
• Assist end users with software-related questions and workflow improvements within CAD and design environments.

Skills

Customer service

Communication

Collaboration

Independent work

Cross-functional teamwork

Education

Bachelor's degree in Engineering, Architecture, Design, Computer Science, or related field

Tools

Civil 3D

MicroStation

OpenRoads Designer (ORD)

OpenBridge

ProjectWise

Job description

Overview

The CAD Specialist provides technical support and guidance to internal users and project teams utilizing Civil 3D, MicroStation, OpenRoads Designer (ORD), OpenBridge, and ProjectWise. This role focuses on troubleshooting software-related issues, supporting design workflows, improving user productivity, and assisting with the deployment and maintenance of engineering design applications.

Key Responsibilities

• Provide technical support for Civil 3D, MicroStation, OpenRoads Designer (ORD), OpenBridge, and ProjectWise through phone, email, and remote support sessions.
• Troubleshoot and resolve software installation, licensing, configuration, and performance issues.
• Maintain and update knowledge base articles, technical documentation, and support resources.
• Partner with IT and project teams to implement software updates, patches, and new releases.
• Conduct user training sessions and develop documentation covering best practices and workflows.
• Track, manage, and resolve support requests through the internal ticketing system.
• Assist end users with software-related questions and workflow improvements within CAD and design environments.

Required Qualifications

• 3+ years of experience supporting Civil 3D and CAD design environments.
• Hands‑on experience with Bentley software products, including OpenRoads Designer (ORD) and MicroStation.
• Experience providing technical support and troubleshooting for engineering or design software.
• Strong customer service, communication, and coordination skills.
• Familiarity with Windows operating systems, networking fundamentals, and cloud-based platforms.
• Ability to work independently and collaborate effectively with cross‑functional teams.

Preferred Qualifications

• Bachelor's degree in Engineering, Architecture, Design, Computer Science, or a related field, or equivalent professional experience.
• 2-3 years of experience in a technical support or application support role.
• Experience supporting engineering, infrastructure, transportation, or utility design teams.

Employee Value Proposition

• Contract-to-hire opportunity with a strong history of permanent conversions, typically within 6-12 months.
• Flexible work arrangement with hybrid or remote options based on location and business needs.
• Stable, long‑term opportunity with clear career advancement potential.
• Comprehensive benefits package available upon conversion, including PTO, paid holidays, 401(k) matching, and employee ownership opportunities.

Work Environment

• Blend of independent work and collaboration with technical and project teams.
• Flexible schedule, generally aligned to standard business hours.
• Hybrid schedule preferred, with remote flexibility available for qualified candidates outside of commuting distance.
• Overtime opportunities may be available based on project demands and workload.

Business Need

• Increased workload resulting from business growth, new projects, and organizational expansion.
• Need for additional support resources to assist internal users and maintain efficiency across engineering design platforms.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $40.00 - $46.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Application Deadline

This position is anticipated to close on Nov 16, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.