Design Studio Account Coordinator (Contractor)

Artifactuprising.Com; Denver (CO); On-site; USD 22,000 - 33,000; Part time

Job summary

Artifact Uprising, a Colorado-based company, seeks a Seasonal Contracted Account Coordinator to serve as a liaison between our Design Studio Team and customers during the busy holiday season.

You will manage daily email communications, gather project needs, and provide pricing quotes and product guidance to help customers realize their vision within budget. The role requires adaptability and a strong customer-first mindset.

Qualifications

• 1–3 years in a customer support role.
• Experience using Zendesk is preferred.
• Able to learn and pivot quickly across platforms.
• Clear, empathetic written and verbal communication.
• Willing to work weekends, nights, and holidays.

Responsibilities

• Manage daily direct email correspondence with Design Studio customers.
• Gather project needs, provide custom pricing quotes and product guidance to fit vision and budget.
• Assist DS team in tasks to ensure flawless customer experience.
• Provide timely, accurate, and kind responses to customers.
• Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more.
• Be available for phone calls with design clients upon request.
• Be available to work weekends, nights, and holiday hours as needed.

Skills

Customer support

Zendesk experience

Strong communicator

Fast learner

Positive attitude

Team player

Attention to detail

Phone support

Education

Bachelor’s degree or equivalent

Tools

Zendesk

Job description

You are hard-working, resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make an e‑day is a meaningful mission.

As aSeasonal Contracted Account Coordinator, you’ll be a vital part of our Design Studio Team — a liaison between the Artifact Uprising team and our amazing community. You’ll be on the front lines of customer communication, assisting with project vision, product information, and the swift resolution of any product or service issues throughout the busy holiday season. You’ll get exposure to the inner workings of an e‑commerce business and what it means to give an exceptional customer experience.

This position requires a flexible schedule. Hours are dependent on volume and are not guaranteed. This position will start in October 2026, and may end as early as January 2027, depending on volume.

• Manage daily direct email correspondence with Design Studio customers
• Gather project needs, provide custom pricing quotes and product guidance to help find the right fit for each customer’s vision and budget
• Assist the DS team in various tasks to help ensure a flawless customer experience
• Consistently provide timely, accurate, and kind responses to customers
• Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
• Be available for phone calls with design clients upon request
• Be available to work weekends, nights, and holiday hours as needed

• 1-3 years experience in a customer support position, or other relevant customer-facing roles
• Experience using Zendesk is strongly preferred, but not required
• Fast Learner: Comfortable learning and working across multiple technology platforms, able to learn and pivot quickly
• Hard Worker: Ability to resolve issues rapidly and prioritize tasks in an extremely fast‑paced/high‑volume environment, knowing the day is not over until the job is done
• Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
• Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help bring their vision to life
• Detail Oriented: Excellent attention to detail and proven ability to do so in the past
• Positive: Constantly maintain a positive attitude, no matter the situation
• Team Player: Thrive in team settings, and know that a win individually is a win for the whole team
• Value patience and kindness and consider yourself to be a good teacher
• Accountable, takes ownership, self‑starter
• Bachelor’s degree or equivalent experience preferred, but not required

Nice to Have

• An existing love for our product and brand
• An interest in the world of design, art, and/or photography
• Experience in the e‑commerce industry

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra‑thick pages and foil‑stamped covers, textured matte Everyday Prints, and a line of customizable frames.

Artifact Uprising was recently named on the Built In Colorado’s 2025 Best Places to Work list. We are a tight‑knit team who works with some of the latest technology to delight and inspire our customers.

Why Artifact Uprising?

Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.