Remote Seasonal Customer Experience Coordinator

Artifact Uprising; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Fully remote seasonal position

Paid training before holiday season

Consistent 40 hours/week schedule

Employee discount on Artifact Uprising

Site credit for Artifact Uprising

Seasonal team swag

Hands-on experience with AI-powered CS

Collaborative team environment

Job summary

Artifact Uprising is seeking a Seasonal Customer Support Coordinator to support customers during our busiest season. You will handle email and live chat, resolve questions, and help people create meaningful projects.

You'll gain hands-on experience in ecommerce operations, participate in cross-functional initiatives, and learn how a high-performing team delivers exceptional experiences at scale. This fully remote seasonal role runs Oct 19 through Jan 9, with a 38-40 hour week.

Qualifications

• 1+ years of ecommerce customer support experience via email and live chat.
• Bachelor's degree or equivalent experience preferred.
• Experience using Zendesk or similar support platforms preferred.

Responsibilities

• Manage daily email and live chat conversations with customers.
• Assist with website navigation, product questions, ordering, payment issues, and tracking.
• Take ownership of complex or escalated issues and provide timely resolutions.
• Provide phone support when needed.
• Coordinate with shipping carriers for address changes and delivery requests.
• Support cross-functional Customer Experience initiatives as needed.
• Deliver timely, accurate, empathetic responses and share feedback.

Skills

Customer support experience

Email & live chat

Written & verbal communication

Reliable & committed

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

AI-powered tools

Job description

Artifact Uprising is seeking a Seasonal Customer Support Coordinator to support customers during our busiest season. You will handle email and live chat, resolve questions, and help people create meaningful projects.

You'll gain hands-on experience in ecommerce operations, participate in cross-functional initiatives, and learn how a high-performing team delivers exceptional experiences at scale. This fully remote seasonal role runs Oct 19 through Jan 9, with a 38-40 hour week.