Remote Seasonal Customer Experience Coordinator

Socket.dev; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Fully remote

Paid training

40h schedule

Employee discount

Site credit

Seasonal swag

CX systems experience

Collaborative team

Job summary

Artifact Uprising is seeking a Seasonal Customer Support Coordinator to assist customers during our peak season. You will primarily handle email and live chat, answer questions, resolve issues, and help people create meaningful projects.

This role offers hands-on experience in ecommerce operations and CX initiatives, with a full seasonal contract Oct–Jan and a 38–40 hour workweek. Remote work requires a dedicated workspace and reliable internet.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1+ years of customer support experience in an ecommerce environment, with email and live chat.
• Remote work requires a dedicated workspace and reliable high-speed internet.

Responsibilities

• Manage a daily combination of email and live chat conversations with customers.
• Assist with website navigation, product questions, ordering and payment issues, and tracking.
• Take ownership of complex or escalated situations and provide timely resolutions.
• Provide phone support when needed and support CX projects as capacity allows.
• Maintain timely, accurate, and empathetic responses to customers.

Skills

Customer service

Email & chat

Remote readiness

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

AI tools

Job description

Artifact Uprising is seeking a Seasonal Customer Support Coordinator to assist customers during our peak season. You will primarily handle email and live chat, answer questions, resolve issues, and help people create meaningful projects.

This role offers hands-on experience in ecommerce operations and CX initiatives, with a full seasonal contract Oct–Jan and a 38–40 hour workweek. Remote work requires a dedicated workspace and reliable internet.