Design Strategy Project Lead

Trustees of University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Pennsylvania seeks an Associate Design Strategist to manage complex design projects within the CHIBE Design Core Lab. You will apply human-centered, service, and behavioral design to define opportunities for improvement and collaborate with Penn Medicine Nudge Unit and CHIBE affiliates throughout the project lifecycle.

The role involves collecting and coding qualitative data, developing design artifacts, facilitating workshops, and communicating findings to diverse audiences.

Qualifications

• Experience leading service design projects and coordinating cross-functional teams.
• Familiarity with design research methods including interviews, ethnography, contextual inquiries, usability testing, surveys, and analysis.

Responsibilities

• Manage day-to-day activities of complex design projects within CHIBE Design Core Lab.
• Develop study protocols and design assets; analyze qualitative and quantitative data; translate findings into actionable insights.
• Lead workshops and stakeholder engagements and produce design research reports and user journey maps.

Skills

Service design

Design research methods

Ethnography

Usability testing

Stakeholder management

Communication

Education

Design-related degree or equivalent experience

Tools

Desk research

Job description

University of Pennsylvania seeks an Associate Design Strategist to manage complex design projects within the CHIBE Design Core Lab. You will apply human-centered, service, and behavioral design to define opportunities for improvement and collaborate with Penn Medicine Nudge Unit and CHIBE affiliates throughout the project lifecycle.

The role involves collecting and coding qualitative data, developing design artifacts, facilitating workshops, and communicating findings to diverse audiences.