Health Systems Design & Innovation Strategist

Hard Problems; Philadelphia (Philadelphia County); On-site; USD 101,000 - 129,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking a Systems Design Strategist to apply design thinking and human-centered design across the enterprise, from ideation to implementation, with a focus on safety, quality, and patient experience. The role sits in the Innovation Catalyst Program and collaborates across teams to transform care processes.

You will coach multi-disciplinary teams, develop evaluation frameworks to measure impact, and build organizational capability in innovation to

Qualifications

• Bachelor's degree required; Master’s preferred in Design, Industrial Engineering, Human Factors, or related field.
• At least three years applying design thinking and human-centered design with measurable results.
• Strong knowledge of design thinking and human-centered design methods.
• Experience with prototyping, data collection, and analysis.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Facilitate innovation projects from ideation to prototype and implementation planning.
• Coach teams on human-centered design and data collection for evaluation.
• Develop evaluation frameworks to measure impact of initiatives.
• Build relationships across the organization to support innovation strategies.
• Support change management to ensure adoption of innovations.
• Lead structured team sessions with clear roles and manage dysfunctional behaviors.
• Build enterprise-wide capability in innovation and design thinking.
• Participate in external dissemination of program results.

Skills

Design thinking

Human-centered design

Facilitation

Coaching teams

Data collection & analysis

Communication

Education

Bachelor's degree

Master's degree in Design/Industrial Engineering/Human Factors/HCI

Tools

Microsoft Word

Excel

PowerPoint

Visio

Miro

Programming languages

Job description

Children's Hospital of Philadelphia (CHOP) is seeking a Systems Design Strategist to apply design thinking and human-centered design across the enterprise, from ideation to implementation, with a focus on safety, quality, and patient experience. The role sits in the Innovation Catalyst Program and collaborates across teams to transform care processes.

You will coach multi-disciplinary teams, develop evaluation frameworks to measure impact, and build organizational capability in innovation to