Health Design Strategist - Service Design & Research

Hard Problems; Philadelphia (Philadelphia County); Hybride; USD 59 000 - 81 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Retirement plans (TIAA/Vanguard)

Paid time off

Professional development

Résumé du poste

University of Pennsylvania in Philadelphia is seeking a design-focused researcher to collect and analyze qualitative data, create design artifacts, and develop service blueprints for testing interventions. You will facilitate workshops, document insights, and translate findings into briefs and papers, communicating recommendations to diverse audiences.

The role involves independent planning for Project Manager B and requires experience with interdisciplinary teams in a hybrid work setting.

Qualifications

• Experience leading service design projects and delivering timely work with teams or clients.
• Familiarity with interviews, ethnography, contextual inquiries, usability testing and surveys.
• Proficient in qualitative coding, thematic analysis and survey analysis.
• Experience with diverse populations using empathetic, intersectional, trauma-informed approaches.
• Knowledge of human-centered service design methods (journey maps, blueprints, workflows, prototyping).

Responsabilités

• Collect, code, and analyze unstructured qualitative data to inform problem definition and solutions.
• Create design artifacts such as research reports, journey maps, and workflow diagrams.
• Develop service blueprints, prototypes, mock-ups, flyers, posters and other designs for testing interventions.
• Support workshops, feedback sessions, and participatory design with diverse participants.
• Document insights for papers, presentations, and policy engagement outputs.
• Translate findings into case studies, briefs and participant materials for dissemination.
• Communicate findings and actionable recommendations to varied audiences.
• As Project Manager B: lead research activities, execution, design assets, and workshop dissemination.

Connaissances

Qualitative coding

Thematic analysis

Survey analysis

Usability testing

User interviews

Desk research

Ethnography

Journey mapping

Service blueprints

Workflow diagrams

Workshop facilitation

Communication

Ethical design practices

Formation

Design-related degree or equivalent

Bachelor’s or Master’s degree

Outils

Graphic/UI/UX design

Description du poste

University of Pennsylvania in Philadelphia is seeking a design-focused researcher to collect and analyze qualitative data, create design artifacts, and develop service blueprints for testing interventions. You will facilitate workshops, document insights, and translate findings into briefs and papers, communicating recommendations to diverse audiences.

The role involves independent planning for Project Manager B and requires experience with interdisciplinary teams in a hybrid work setting.