Systems Design Strategist

Children's Hospital of Philadelphia (CHOP); Philadelphia (Philadelphia County); On-site; USD 101,000 - 129,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking a Systems Design Strategist to apply design thinking and human-centered design across the enterprise, from ideation to implementation, with a focus on safety, quality, and patient experience. The role sits in the Innovation Catalyst Program and collaborates across teams to transform care processes.

You will coach multi-disciplinary teams, develop evaluation frameworks to measure impact, and build organizational capability in innovation to

Qualifications

• Bachelor's degree required; Master’s preferred in Design, Industrial Engineering, Human Factors, or related field.
• At least three years applying design thinking and human-centered design with measurable results.
• Strong knowledge of design thinking and human-centered design methods.
• Experience with prototyping, data collection, and analysis.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Facilitate innovation projects from ideation to prototype and implementation planning.
• Coach teams on human-centered design and data collection for evaluation.
• Develop evaluation frameworks to measure impact of initiatives.
• Build relationships across the organization to support innovation strategies.
• Support change management to ensure adoption of innovations.
• Lead structured team sessions with clear roles and manage dysfunctional behaviors.
• Build enterprise-wide capability in innovation and design thinking.
• Participate in external dissemination of program results.

Skills

Design thinking

Human-centered design

Facilitation

Coaching teams

Data collection & analysis

Communication

Education

Bachelor's degree

Master's degree in Design/Industrial Engineering/Human Factors/HCI

Tools

Microsoft Word

Excel

PowerPoint

Visio

Miro

Programming languages

Job description

Children's Hospital of Philadelphia (CHOP) is a leading pediatric healthcare system with a workforce of more than 20,000 staff. Facing pressures common across healthcare - rising demand, workforce shortages, burnout, and tightening margins - CHOP is investing in innovation to rethink how care is organized and delivered to children and families.

The role

The Systems Design Strategist applies design thinking and human-centered design methods to help multi-disciplinary teams transform how healthcare is delivered at CHOP. This includes how digital technologies are used to improve efficiency, how care teams are structured, and how workflows are organized to promote safety, quality, and good experiences for patients, families, and providers. The role sits within CHOP's Innovation Catalyst Program and works across the enterprise, coaching teams from ideation through to implementation.

What you would do

• Facilitate innovation projects using design thinking methods and tools, guiding teams from early ideation through prototype testing and implementation planning
• Coach and consult teams on human-centered design, quantitative and qualitative data collection, and implementation planning as part of the Innovation Catalyst Program
• Develop and implement evaluation frameworks to measure the impact and effectiveness of innovative initiatives
• Build and maintain relationships across the organization to navigate culture, build credibility, and support the development of innovation strategies
• Support change management efforts to help innovation work take hold effectively
• Facilitate team sessions with clearly defined roles and responsibilities, and manage dysfunctional team behaviors when they arise
• Build organizational capability in innovation and design thinking across enterprise-wide initiatives
• Participate in and support external dissemination of program results

What they are looking for

• Bachelor's degree (required); Master's degree in Design, Industrial Engineering, Human Factors, Human-Computer Interaction, or a related field (preferred)
• At least three years of experience applying design thinking and human-centered design to achieve measurable results (required)
• Strong knowledge of design thinking and human-centered design methods (required)
• Experience with prototyping, data collection, and analysis (required)
• Experience in at least one computer programming language (preferred)
• Strong interpersonal skills and excellent verbal and written communication (required)
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Miro (required)
• Strong organizational skills, ability to prioritize work, and initiative to improve processes (required)
• Flexible, adaptable mindset suited to a changing environment (required)
• Background in an innovation program, design thinking role, startup, or startup accelerator (preferred)

Working arrangements

This is a full-time, on-site role based in Philadelphia, Pennsylvania (zip code 19146). The shift is daytime (US).

Pay and benefits

The salary range for this role is $101,300 - $129,100 annually (full-time). CHOP notes that skills and experience could result in an offer above the stated range.