Design Ops Lead: Scale and Streamline Product Design

Abridge; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Health Plans

401(k) Matching

Family Forming Benefits

Paid Parental Leave

Job summary

Abridge in San Francisco is seeking a Design Operations Manager to scale and streamline design operations across a growing product design organization. You will partner with design leadership, research, engineering, and product management to deliver high‑quality work at speed and scale, reporting to the VP of Product Design from our SF HQ with relocation support.

You will own programs, rituals, onboarding, resource allocation, asset management, and vendor partnerships, shaping how the design

Qualifications

• 8+ years in design operations in high-growth tech.
• Built and scaled 0-to-1 operational systems.
• Strong process orientation across multidisciplinary teams.
• Deep understanding of design and product development lifecycle.
• Experience managing shared design tools and libraries.
• Vendor/contractor management enabling collaboration.

Responsibilities

• Coordinate and land a blank slate product redesign of Abridge.
• Identify and implement programs, processes, and tools for team effectiveness.
• Lead operational planning for initiatives: rituals, hiring, onboarding, resources.
• Build scalable systems for growth and cross-functional collaboration.
• Oversee asset management across the design org with versioned libraries.
• Manage external vendors and contractors, including onboarding and scoping.
• Align OKRs, roadmaps, and delivery milestones with product and eng ops.
• Drive intake, prioritization, and resource planning for design work.
• Clarify ownership, roles, and timelines; ensure timely communication.
• Facilitate retrospectives and team health checks for continuous improvement.
• Roll up sleeves when needed to stand up systems and run planning.

Skills

Design ops experience

Ops scaling

Process orchestration

Design lifecycle

Shared tools/assets

Vendor management

Organizational rigor

Strong communication

Thrives in fast-paced environments

Job description

Abridge in San Francisco is seeking a Design Operations Manager to scale and streamline design operations across a growing product design organization. You will partner with design leadership, research, engineering, and product management to deliver high‑quality work at speed and scale, reporting to the VP of Product Design from our SF HQ with relocation support.

You will own programs, rituals, onboarding, resource allocation, asset management, and vendor partnerships, shaping how the design