Design Operations Associate

Kyndryl Inc.; Dallas, Northern (TX, KY); Hybrid; USD 63,000 - 114,000; Full time

Job summary

Kyndryl is seeking a Design Operations Associate in Dallas to streamline design delivery and orchestrate planning, coordination and reporting across design, product, and engineering teams.

You will help implement processes, templates and tools that improve visibility, prioritization, and outcomes while supporting portfolio oversight and capacity planning.

Qualifications

• Experience coordinating projects or workflows in a design or product setting.
• Understanding design work flow from planning to delivery in a multidisciplinary team.
• Ability to manage multiple workstreams and priorities simultaneously.
• Skill in creating, documenting, and maintaining processes and templates.
• Collaborates across teams with different priorities and areas of expertise.
• Identifies op bottlenecks and proposes practical improvements.
• Proficient with project management, planning, tracking or collaboration tools.
• Strong organizational skills ensuring accuracy across tasks and deadlines.

Responsibilities

• Enable effective design delivery through intake, prioritisation, scheduling and resource coordination.
• Maintain consistent processes and templates; track milestones and dependencies.
• Provide regular reports on project status, priorities and risks.
• Coordinate across design, product, engineering and delivery teams.
• Support planning, briefing, and reviews; ensure timely information sharing.
• Identify bottlenecks and drive improvements to workflows.

Skills

Project coordination

DesignOps

Portfolio management

Resource planning

Process documentation

Cross-functional collaboration

Problem solving

PM tools

Job description

## Design Operations AssociateApply: In Person: CIO KPop-Dallas (US152527): Full time: Posted Today: R-69181**Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The Role****Job Description****Your role**As a Design Ops Associate, you’ll help create the structure, tools, and processes that enable design teams to do their best work. Rather than creating design deliverables yourself, you’ll focus on improving how design work is planned, coordinated, tracked, and delivered across projects and teams. This role balances operational planning with day-to-day execution, helping designers spend more time solving customer problems and less time navigating process challenges. You’ll work closely with designers, product teams, engineers, and delivery partners to support the successful execution of design initiatives. Your work will help create visibility into priorities, timelines, dependencies, and outcomes, enabling teams to collaborate more effectively and make informed decisions. This is an excellent opportunity for someone interested in design operations, programme coordination, process improvement, and the ways design teams operate within large organisations. You’ll gain exposure to design systems, digital product development, experience design practices, and portfolio management while building valuable operational and consulting skills that can support multiple career paths.**What you will do****Enable effective design delivery*** Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination* Help maintain processes that enable consistent and high-quality delivery across design initiatives* Track milestones, dependencies, and deliverables to help teams stay aligned and informed* Prepare reports and updates that provide visibility into project status, priorities, and risks **Coordinate across teams*** Facilitate collaboration between design, product, engineering, and delivery teams* Support briefing, planning, and review activities for design work* Ensure stakeholders have access to accurate and timely information about design initiatives* Help manage communication flows related to project timelines, dependencies, and key decisions**Improve operational effectiveness*** Identify gaps, bottlenecks, or inefficiencies in the design workflow* Document and maintain processes, templates, tools, and operational guidelines* Support continuous improvement initiatives that simplify how design work is managed and delivered* Contribute ideas that improve team effectiveness, consistency, and visibility**Support portfolio oversight*** Track work across multiple projects, programmes, or design initiatives* Maintain information that helps teams understand workload, capacity, and priorities* Assist with forecasting, planning, and operational reporting activities* Monitor progress against agreed objectives and highlight potential risks or constraints**Learn and grow*** Build knowledge of DesignOps, experience design, and digital product development practices* Learn how design teams collaborate within large-scale customer environments* Develop skills in programme coordination, process improvement, stakeholder management, and operational planning* Gain hands-on experience using planning, collaboration, and workflow management toolsKyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.**Who You Are****Job Qualifications****Why Kyndryl:**We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities. **Your Future at Kyndryl**Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. **Required skills and experience*** Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment* Understanding of how design work moves from planning through delivery within a multidisciplinary team* Experience managing multiple workstreams, priorities, or initiatives simultaneously* Ability to create, document, and maintain processes, templates, or operational frameworks* Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise* Ability to identify operational challenges and recommend practical improvements* Experience using project management, planning, tracking, or collaboration tools* Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines **Preferred skills and experience*** Experience supporting design, UX, service design, customer experience, or digital product teams* Familiarity with portfolio management, resource planning, or capacity tracking practices* Experience contributing to process improvement or operational transformation initiatives* Exposure to design systems, design governance, or quality review processes* Familiarity with AI-enabled productivity, workflow, or collaboration toolsThe compensation range for the position in the U.S. is : $63,360 to $114,120 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.There is a different applicable compensation range for the following work locations:California (San Francisco Bay Area):$76,080 to $137,040California (All Other):$69,720 to $125,640Colorado: $63,360 to $114,120Massachusetts $63,360 to $125,640New York City: $76,080 to $137,040Washington: $69,720 to $125,640Washington DC:$69,720 to $125,640 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.