Design Center Tour Guide — Engaging Guest Experiences

Kohler; Wisconsin; Hybrid; USD 29,000 - 40,000; Part time

Job summary

Kohler Co. is hiring a Tour Guide to lead visits to the Kohler Design Center and factory areas onsite in Kohler, WI. You will manage large group tours, share production insights, and ensure guest safety while delivering a gracious visitor experience.

The role requires strong speaking and customer service skills, reliability, and a team-oriented attitude. Applicants must be authorized to work in the US; the position pays $25 per hour.

Qualifications

• Strong speaking skills to convey information effectively to customers.
• Astute public relations skills to address compliments and complaints.
• Reliable, responsible, dependable, and collaborative with internal/external customers.

Responsibilities

• Lead large group tours of the Kohler Design Center and factories.
• Prioritize guest safety during tours across different locations.
• Describe features and lecture on production processes, history, and factory layout.
• Maintain and sanitize tour supplies.

Skills

Speaking skills

Public relations

Customer service

Team player

Phone presence

Kohler product knowledge

Education

High School Diploma

Job description

Tour Guide

Work Mode:Onsite

Location:Onsite – Kohler, WI

Opportunity

Contribute to advancing the Kohler Brand experience by assisting Kohler Design Center customers with informational and educational Arts/Industry Factory Tour, KDC tours and Kohler Co. history tours.The purpose of which will help realize their kitchen and bath aspirations and influencing Kohler sales across all businesses.

Specific Responsibilities

• Strong speaking skills; must communicate with others to convey information effectively and graciously to our internal and external customers.Possess the ability to adopt special requests.
• Must have astute Public Relation skills and be able to address compliments and complaints effectively.
• Be reliable, responsible, dependable and to full obligations to our internal and external customers.
• Must be a team player who enjoys a challenge, works under their own initiative and at times under stress.
• Maintain comfort giving large group tours of the Kohler Design Center including the lower level museum, and the Kohler Factories
• Prioritizing the safety of the guests when touring in the different factories.
• Describes features of interest and lectures concerning production processes, history of organization, and factory layout.
• Help maintain and sanitize tour supplies.

Skills/Requirements

• High School Diploma preferred
• Strong customer service orientation, prior experience preferred
• Confident conversationalist
• Pleasant phone presence
• Prior Kohler product knowledge preferred
• Physical requirements include: sitting, standing, walking, bending, repetitive motion, reaching, and working both indoor and outdoors at some locations

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly rate for this position is $25.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.