Tour Guide

Kohler Co.; Kohler (WI); On-site; USD 28,000 - 40,000; Part time

Job summary

Kohler Co. in Kohler, Wisconsin invites you to join our visitor experience team. You will welcome Design Center guests, lead informational and educational tours of Arts/Industry, the Kohler Design Center museum, and factory history tours, helping guests envision kitchen and bath solutions.

This on-site role emphasizes clear communication, safety, and friendly service. Applicants should enjoy public speaking, have strong customer-service orientation, and be comfortable guiding large groups

Qualifications

• Strong customer service orientation; prior experience preferred.
• Confident conversationalist with pleasant phone presence.
• Must communicate effectively with internal and external customers.
• Able to manage group tours and assist with tour materials safely.

Responsibilities

• Lead large group tours of the Kohler Design Center and factories.
• Maintain safety for guests during tours.
• Describe features of interest and lectures concerning production processes and history.
• Help maintain and sanitize tour supplies.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma

Job description

Opportunity

Contribute to advancing the Kohler Brand experience by assisting Kohler Design Center customers with informational and educational Arts/Industry Factory Tour, KDC tours and Kohler Co. history tours. The purpose of which will help realize their kitchen and bath aspirations and influencing Kohler sales across all businesses.

Work Mode: Onsite

Location: Onsite – Kohler, WI

Opportunity

Contribute to advancing the Kohler Brand experience by assisting Kohler Design Center customers with informational and educational Arts/Industry Factory Tour, KDC tours and Kohler Co. history tours. The purpose of which will help realize their kitchen and bath aspirations and influencing Kohler sales across all businesses.

Specific Responsibilities

• Strong speaking skills; must communicate with others to convey information effectively and graciously to our internal and external customers. Possess the ability to adopt special requests.
• Must have astute Public Relation skills and be able to address compliments and complaints effectively.
• Be reliable, responsible, dependable and to full obligations to our internal and external customers.
• Must be a team player who enjoys a challenge, works under their own initiative and at times under stress.
• Maintain comfort giving large group tours of the Kohler Design Center including the lower level museum, and the Kohler Factories
• Prioritizing the safety of the guests when touring in the different factories.
• Describes features of interest and lectures concerning production processes, history of organization, and factory layout.
• Help maintain and sanitize tour supplies.

Skills/Requirements

• High School Diploma preferred
• Strong customer service orientation, prior experience preferred
• Confident conversationalist
• Pleasant phone presence
• Prior Kohler product knowledge preferred
• Physical requirements include: sitting, standing, walking, bending, repetitive motion, reaching, and working both indoor and outdoors at some locations

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly rate for this position is $25.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.