Patient Scheduling Representative-Onsite

DERMATOLOGY EMPLOYMENT, LLC; Mustang (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

SSM Health Dermatology is seeking a Patient Scheduling Representative II to help schedule appointments across locations and support clinical staff with Epic messaging. Under supervision, you will ensure accurate patient registration and assist with check-in processes to maintain smooth clinic operations.

Minimum high school diploma or GED required; an Associate’s degree preferred. The role includes driving to satellite clinics as assigned and may require some evening or weekend coverage to serve

Qualifications

• 2–5 years of medical office experience.
• Valid driver’s license and auto insurance.

Responsibilities

• Interview patients/families to collect registration information and screen uninsured patients.
• Update and record patient insurance information.
• Respond and send clinical messages via Epic.
• Clarify appointment details with patients.
• Correct errors in registration in the WQ system.
• Maintain individual Epic in-basket and manage cash handling.
• Process insurance updates, collect self-pay balances, and reconcile cash.
• Assist patients with registration questions and handicap access needs.
• Drive to satellite clinics as assigned.

Skills

Communication skills

Customer service

Education

High School Diploma or GED

Associate’s Degree Preferred

Tools

Epic EMR

Job description

SSM Health Dermatology's mission is to strive as a team for excellence by providing the most comprehensive, patient-centered care every day. We are looking for a Patient Scheduling Representative to contribute in their own unique way to our Company’s exceptional services and performance for our patients.

Classification:

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA)

Objective:

Under the direct supervision of leadership, the Patient Scheduling Representative II is responsible for scheduling appointments for all SSM Health Dermatology locations as well as sending messages to clinical staff and provide support for patient check-in as needed.

Qualifications:

• 2-5 years of medical office experience.
• Valid driver’s license and auto insurance.

Job Duties:

• Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
• Updates and records patient insurance information.
• Respond and send clinical messages via Epic.
• Clarify appointment details with patient.
• Correct errors in registration error WQ.
• Maintain individual Epic in-basket.
• Cash management, process insurance updates and conduct patient check in/out.
• Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
• Assist patients with any registration-related questions or processes.
• Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
• Report any patient-involved incidents or near-misses for quality care improvement.Drive to satellite clinics as assigned.
• Other duties as assigned.

Education:

• Minimum High School Diploma or GED.
• Associate’s Degree Preferred.

Physical Demands

• Sitting
• Typing
• Lifting up to 25 pounds