Front Desk Coordinator - Dermatology - 141399

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego's Dermatology Department seeks a Front Desk Coordinator to provide clinical and administrative support under general supervision. You will set priorities, coordinate unit work, assist with procedures, and maintain referral databases while delivering excellent patient and staff service.

The role requires strong organization, communication, and confidentiality, with duties including scheduling, answering phones, processing paperwork, and coverage across sites as needed.

Qualifications

• At least three years of relevant experience in a large, complex healthcare setting.
• Knowledge of third-party payors, federal, state, and private health plans.
• Problem-solving ability to assist customers and meet expectations.
• Strong organizational skills to prioritize tasks and meet deadlines.
• Proficient computer skills and ability to navigate multiple systems during calls.
• Strong customer service skills in-person and over the phone.
• Excellent written and verbal communication.
• Ability to maintain strict confidentiality.
• Self-starter with accountability and openness to new ideas.
• Professionalism, credibility, and accountability.
• Basic knowledge of Microsoft apps: Outlook, Word, Excel.

Responsibilities

• Provide clinical and administrative support to Dermatology Department.
• Set priorities and coordinate unit work; assist in new methods and procedures.
• Support motility procedures and equipment maintenance.
• Assist with patient care for appointments and scheduling clinic visits.
• Answer phones, manage physician block times, maintain statistics.
• Order supplies and manage referral database.
• Provide customer service to staff, physicians, and patients.
• Provide coverage for other procedural areas as needed.
• Maintain confidentiality.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Confidentiality

Self-motivation

Multitasking

Professionalism

Independent work

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

DESCRIPTION

Under general supervision, the Front Desk Coordinator provides clinical and administrative support to the Dermatology Department. This position sets priorities, coordinates the work of the unit, and assists in establishing new work methods and procedures. Duties include assisting with motility procedures; support of equipment (processing and maintenance); providing patient care support for appointments; scheduling clinic and procedural visits, answering phones, filling physician block times, maintaining statistics, ordering supplies, utilizing computer system, and maintaining the referral database. Additionally, this role provides customer service assistance to the staff, physicians, and patients. The Front Desk Coordinator is also required to provide coverage assistance as needed to other procedural areas. Performs other related duties as required.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years of relevant experience in a large, complex healthcare setting.

• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

• Demonstrate problem-solving ability by using good judgment and applying these skills to assist customers and ensure that customers' expectations are met.

• Strong organizational skills with a proven ability to prioritize tasks, meet deadlines, and manage competing demands with minimal supervision.

• Proficient computer skills and ability to efficiently navigate between multiple systems during calls.

• Strong ability to thrive in an interactive environment, demonstrating excellent customer service skills both in-person and over the phone.

• Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing.

• Demonstrated ability to maintain strict confidentiality.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• Basic knowledge of Microsoft applications, i.e., Outlook, Word, and Excel

PREFERRED QUALIFICATIONS

• EPIC registration experience.

• Medical terminology training and/or certificate.

• Knowledge and experience in Dermatology.

• Bilingual: English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed, including possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).