Front Desk Coordinator - Dermatology - 141399

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking a Front Desk Coordinator for the Dermatology Department. This role provides clinical and administrative support, schedules visits, answers phones, maintains referral data, and assists with equipment and patient care during appointments.

Coverage for other areas may be required. Qualified candidates will have at least three years in a large healthcare setting, strong communication and confidentiality, and proficient MS Office skills

Qualifications

• Minimum three years of relevant healthcare experience.
• Knowledge of third-party payors including federal, state, and private plans.
• Demonstrate problem-solving ability and good judgment to meet customers' expectations.
• Strong organizational skills and ability to prioritize tasks with minimal supervision.
• Proficient computer skills and ability to navigate multiple systems during calls.
• Strong customer service skills in-person and over the phone.
• Excellent written and verbal communication; maintain confidentiality.
• Be a self-starter, accountable, and adaptable in a large organization.
• Professionalism, credibility, and accountability.

Responsibilities

• Provide clinical and administrative support to the Dermatology Department.
• Schedule clinic and procedural visits; maintain referral database and statistics.
• Answer phones and assist in processing physician block times.
• Support equipment processing and maintenance; assist with motility procedures.
• Provide patient care support during appointments; cover other areas as needed.

Skills

Healthcare experience

Payer knowledge

Problem solving

Organizational skills

Computer skills

Customer service

Communication

Confidentiality

Self-starter

Professionalism

MS Office

Tools

EPIC

Outlook

Word

Excel

Job description

DESCRIPTION

Under general supervision, the Front Desk Coordinator provides clinical and administrative support to the Dermatology Department. This position sets priorities, coordinates the work of the unit, and assists in establishing new work methods and procedures. Duties include assisting with motility procedures; support of equipment (processing and maintenance); providing patient care support for appointments; scheduling clinic and procedural visits, answering phones, filling physician block times, maintaining statistics, ordering supplies, utilizing computer system, and maintaining the referral database. Additionally, this role provides customer service assistance to the staff, physicians, and patients. The Front Desk Coordinator is also required to provide coverage assistance as needed to other procedural areas. Performs other related duties as required.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years of relevant experience in a large, complex healthcare setting.

• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

• Demonstrate problem-solving ability by using good judgment and applying these skills to assist customers and ensure that customers' expectations are met.

• Strong organizational skills with a proven ability to prioritize tasks, meet deadlines, and manage competing demands with minimal supervision.

• Proficient computer skills and ability to efficiently navigate between multiple systems during calls.

• Strong ability to thrive in an interactive environment, demonstrating excellent customer service skills both in-person and over the phone.

• Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing.

• Demonstrated ability to maintain strict confidentiality.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• Basic knowledge of Microsoft applications, i.e., Outlook, Word, and Excel

PREFERRED QUALIFICATIONS

• EPIC registration experience.

• Medical terminology training and/or certificate.

• Knowledge and experience in Dermatology.

• Bilingual: English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed, including possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).