Dermatology Front Desk Specialist | Patient Concierge

Optimadermatologycareers; Rocky River (OH); On-site; USD 22,042,000 - 27,552,000; Full time

Job summary

Optima Dermatology is seeking an experienced Medical Receptionist to join our dermatology and medical aesthetics group in Rocky River, OH. The role involves handling patient check-in/out, answering calls, and greeting patients at the front desk.

Ideal candidates bring 1+ year of relevant experience, strong communication and customer service skills, and a positive, energetic attitude. EMR/EMA experience is a plus; medical office background is preferred.

Qualifications

• At least 1 year of prior relevant experience
• Excellent communication and customer service skills
• Friendly, upbeat attitude a MUST
• Ability to multitask in a fast-paced environment
• Experience in a medical office preferred
• EMA/EMR experience preferred

Responsibilities

• Completing patient check-in and check-out procedures
• Answering incoming calls and providing appropriate follow-up
• Handling patient queries, concerns, and complaints
• Verifying and documenting patient information
• Welcome and greet patients entering/leaving the office

Skills

Customer service

Communication skills

Multitasking

Friendly attitude

Tools

EMA/EMR experience

Job description

Optima Dermatology is seeking an experienced Medical Receptionist to join our dermatology and medical aesthetics group in Rocky River, OH. The role involves handling patient check-in/out, answering calls, and greeting patients at the front desk.

Ideal candidates bring 1+ year of relevant experience, strong communication and customer service skills, and a positive, energetic attitude. EMR/EMA experience is a plus; medical office background is preferred.