Dermatology Front Desk & Scheduling Coordinator

Socket.dev; Pinehurst (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Generous 401(k) plan

Paid time off (PTO)

Company-paid life insurance

Disability protection

Wellness plans

Employee discounts

Referral bonus program

Job summary

QualDerm Partners is seeking a Front Office Receptionist to handle accurate patient registration and insurance verification using EMR systems. The role emphasizes exceptional customer service to physicians, patients, families, and other medical staff.

Requirements include a high school diploma (an Associate’s degree is preferred) and at least one year of healthcare office customer service experience. The position supports a welcoming reception area and efficient daily operations.

Qualifications

• 1 year of customer service experience in a healthcare office preferred.
• High School Diploma required; Associate’s Degree preferred.

Responsibilities

• Greet patients and visitors in person or via phone, directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Skills

Customer service

Education

High School Diploma

Associate’s Degree

Job description

QualDerm Partners is seeking a Front Office Receptionist to handle accurate patient registration and insurance verification using EMR systems. The role emphasizes exceptional customer service to physicians, patients, families, and other medical staff.

Requirements include a high school diploma (an Associate’s degree is preferred) and at least one year of healthcare office customer service experience. The position supports a welcoming reception area and efficient daily operations.